Contract | Civic Recruitment Limited | United Kingdom
Posted On 30/10/2026
Job Information
Community & Social
City Silvington
Province Shropshire
Postal Code SY9
Job Description
2 Months Contract with a Local Authority
Job Purpose
As an ICT Service Desk Analyst , you will provide first-line and desktop support services across the Council, resolving day-to-day IT issues and supporting users across a wide range of technology platforms within the Council's Technology Hub.
Key Duties/Accountabilities
- Provide first-line IT support to Council users.
- Diagnose and resolve hardware, software and system issues.
- Log, track and update service desk tickets.
- Troubleshoot desktop, laptop and peripheral device issues.
- Support users with Microsoft applications and business systems.
- Configure, deploy and maintain IT equipment.
- Escalate complex incidents where appropriate.
- Assist with planned technology projects and upgrades.
- Support reactive technology works and incident resolution.
- Maintain accurate documentation and support records.
- Deliver excellent customer service to internal users.
- Work collaboratively within the Technology Hub team.
Essential Experience Required
- Strong customer service and communication skills.
- Understanding of hardware, software and networking issues.
- Experience managing support tickets and incidents.
- Ability to diagnose and resolve technical issues independently.
- Strong organisational and problem-solving skills.
- Ability to work effectively within a team environment.
Additional Information to Note
- Monday to Friday -09:00 - 17:30.
- Shirehall, Shropshire.
- No Driving Licence Required.
- Technology Hub Team Environment.
- We work on bi-weekly payment schedule.
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ICT Service Desk Analyst employer: Civic Recruitment Limited
Civic Recruitment Limited is an exceptional employer that prioritises meaningful impact in the community, particularly for children and families. With a strong commitment to professional development and a collaborative work culture, employees are empowered to drive positive change while enjoying the benefits of flexible working arrangements and a supportive team environment in Ipswich. This role offers a unique opportunity to lead significant projects that align with national reforms, making a real difference in the lives of those served.
