Housing Reviews & Complaints Team Leader – 6 Month Contract
Location: 160 Whitechapel Road, London, E1 1BJ
Rate: £40.27 per hour (Umbrella)
Contract: 6 Month Contract
Hours: 35 Hours Per Week
Working Pattern: Hybrid Working
- 3 Days Per Week in the Office
- Remaining days working from home
Pay: Bi-Weekly
Summary
We are seeking a seasoned Housing Reviews & Complaints Team Leader to join our Local Authority Housing Service on a six-month contract. This pivotal role involves leading a team tasked with executing Part 6 Housing Allocation Reviews, Part 7 Homelessness Reviews, and managing housing complaints. The successful candidate will ensure that all processes align with current legislation, guidance, and case law, maintaining high standards of statutory and administrative compliance.
Key Responsibilities
- Lead and support a team of Housing Review Officers.
- Oversee Part 6 Housing Allocation Reviews, Part 7 Homelessness Reviews, and housing complaints.
- Ensure adherence to statutory deadlines and procedures.
- Offer technical guidance on complex housing review cases.
- Monitor the quality and consistency of review decisions.
- Ensure compliance with housing legislation and pertinent case law.
- Address escalated and complex cases as needed.
- Generate management reports and performance data.
- Collaborate with Housing Needs, Homelessness, and Legal teams.
Essential
Requirements
Requirements:
- Extensive experience in Housing Reviews, Housing Options, or Homelessness Services.
- In-depth knowledge of:
- Housing Act 1996 Part 6
- Housing Act 1996 Part 7
- Homelessness Legislation
- Housing Allocations
- Relevant Housing Case Law
- Housing Act 1996 Part 6
- Proven experience in conducting statutory housing reviews.
- Prior experience in managing or supervising staff.
- Strong skills in decision-writing, report-writing, and case management.
- Excellent communication and stakeholder management skills.
- Ability to manage competing priorities and meet statutory deadlines.
Desirable
- Previous experience leading a Housing Reviews Team.
- Experience in managing complex homelessness and allocations reviews.
- Familiarity with Housing Ombudsman complaint handling processes.
- Experience in Local Authority housing.
What's on Offer?
- £40.27 per hour (Umbrella)
- 6 Month Contract
- 35 Hours Per Week
- Hybrid Working
- 3 Days Per Week Office Attendance
- Bi-Weekly Pay
- Opportunity to lead a specialized Housing Reviews & Complaints Team.
- Senior role with responsibility for quality assurance and team performance.
- Diverse workload across homelessness, allocations, and statutory review functions.
Suitable for: Housing Reviews Team Leaders, Senior Housing Review Officers, Homelessness Review Officers, Housing Options Team Leaders, Housing Needs Managers, Homelessness Managers, and Senior Housing Professionals.
Housing Reviews and Complaints Team Leader employer: Civic Recruitment Limited
Civic Recruitment Limited is an exceptional employer that prioritises meaningful impact in the community, particularly for children and families. With a strong commitment to professional development and a collaborative work culture, employees are empowered to drive positive change while enjoying the benefits of flexible working arrangements and a supportive team environment in Ipswich. This role offers a unique opportunity to lead significant projects that align with national reforms, making a real difference in the lives of those served.
