At a Glance
- Tasks: Be the go-to person for all facilities-related queries and ensure smooth operations.
- Company: Local authority focused on delivering high-quality Facilities Management services.
- Benefits: Gain valuable experience in a fast-paced environment with a supportive team.
- Other info: 36 hours per week, located in Ilford, with opportunities for growth.
- Why this job: Make a real difference by coordinating essential services and helping your community.
- Qualifications: 2 years in admin or data input, plus GCSEs in English and Maths.
The predicted salary is between 25000 - 30000 £ per year.
This is a 3-month contract position with a local authority, serving as the first point of contact for all facilities-related queries. The role is crucial for ensuring the efficient coordination, tracking, and resolution of maintenance and service requests across the Council’s estate. It supports the delivery of high-quality Facilities Management services by maintaining accurate records, coordinating contractors, and delivering excellent customer service in a fast-paced environment.
Responsibilities:
- Serve as the initial contact for clients, contractors, and stakeholders regarding facilities requests.
- Log, track, and manage all service requests (emergency and non-emergency) using the CAFM (Civica) system.
- Assess and prioritise incoming queries, determining appropriate actions.
- Coordinate works with contractors and internal teams to ensure timely completion.
- Monitor job progress and proactively follow up on outstanding tasks.
- Escalate delays, risks, or service failures to relevant managers.
Requirements:
Essential Experience Required:
- At least 2 years of experience in an administrative or data input role.
- Experience managing high volumes of requests in a fast-paced environment.
- Experience using IT systems and databases (CAFM/Civica).
Essential Qualifications Required:
- GCSEs (or equivalent), including English and Maths.
Additional Information:
- Working hours: 36 hours per week.
- Location: 255 - 259 High Road, Ilford, Greater London, IG1 1NN, United Kingdom.
- We operate on a bi-weekly schedule.
- The role closes on 13th June 2026, apply ASAP.
Helpdesk Support Officer employer: Civic Recruitment Limited
As a Helpdesk Support Officer with our local authority, you will be part of a dedicated team committed to delivering exceptional facilities management services in the heart of Ilford. We pride ourselves on fostering a supportive work culture that values collaboration and professional growth, offering opportunities for skill development and career advancement within the public sector. Join us to make a meaningful impact in your community while enjoying a stable work environment with a focus on employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Support Officer
✨Tip Number 1
Get to know the company! Research the local authority and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work there.
✨Tip Number 3
Prepare for the interview by practising common questions related to facilities management and customer service. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Helpdesk Support Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in administrative roles and managing requests. We want to see how your skills match the Helpdesk Support Officer position, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of the responsibilities, so let your personality come through.
Showcase Your IT Skills:Since you'll be using the CAFM (Civica) system, mention any relevant IT experience you have. If you've worked with similar systems or databases, let us know! It’ll help us see you as a strong candidate.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your CAFM System
Familiarise yourself with the CAFM (Civica) system before the interview. Understand how it works, its features, and how you can leverage it to manage service requests efficiently. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved issues or improved client satisfaction. This is crucial for a Helpdesk Support Officer, so make sure to highlight your communication skills and ability to handle queries effectively.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage high volumes of requests in a fast-paced environment. Share strategies you’ve used to prioritise tasks and ensure timely completion of service requests. This will demonstrate your ability to stay organised and efficient under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the local authority's facilities management processes. This not only shows your interest in the position but also gives you a chance to assess if the job aligns with your career goals. It’s a win-win!
