12 Month Contract With A Local Authority
Job Purpose
To provide strategic and operational support across governance, performance, complaints, and service improvement functions within the Children & Education Directorate. The postholder will play a key role in supporting the delivery of strategic priorities, ensuring effective governance arrangements, promoting continuous improvement, and helping to maintain high standards of accountability, compliance, and service delivery.
Key Responsibilities
- Support the coordination and delivery of strategic projects, governance activities, and directorate priorities.
- Assist in the management and monitoring of complaints, feedback, and enquiries, ensuring learning is captured and used to drive service improvement.
- Prepare, review, and quality assure reports, briefings, presentations, and governance documentation for senior leaders, elected members, committees, and other stakeholders.
- Support Member liaison activities and contribute to the preparation of Cabinet, Council, and committee business.
- Maintain and monitor governance frameworks, risk registers, action plans, and performance reporting processes.
- Support the development and implementation of business continuity arrangements and service improvement initiatives.
- Coordinate responses to information requests, including Freedom of Information (FOI), Subject Access Requests (SAR), and other statutory enquiries.
- Assist with the development, review, and implementation of policies, procedures, and governance processes.
- Work collaboratively with colleagues across the Council to support effective partnership working and organisational objectives.
- Promote equality, diversity, inclusion, anti-racist practice, and trauma-informed approaches across all areas of work.
- Contribute to the monitoring and evaluation of service performance, identifying trends, risks, and opportunities for improvement.
- Support the management of digital content and communication activities to ensure information remains accurate, accessible, and up to date.
Requirements
- Experience working within a governance, strategy, performance, policy, or corporate support environment.
- Strong understanding of governance frameworks, risk management, and organisational compliance requirements.
- Experience supporting complaints management, service improvement, or customer feedback processes.
- Experience preparing reports, briefings, and presentations for senior management and stakeholders.
- Knowledge of information governance requirements, including FOI, GDPR, and Subject Access Requests.
- Excellent written and verbal communication skills with the ability to present complex information clearly.
- Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
- Ability to build effective working relationships with a wide range of stakeholders, including senior leaders and elected members.
- Strong analytical, problem-solving, and decision-making skills.
- Proficiency in Microsoft Office applications and corporate management systems.
- Experience working within local government or the public sector.
- Knowledge of Children & Education services and related statutory frameworks.
- Experience supporting committee management and democratic governance processes.
- Experience working with performance management, risk management, or business continuity frameworks.
- Understanding of equality, diversity, inclusion, anti-racist practice, and trauma-informed approaches.
Additional Information
- Location: Hackney Service Centre, London
- Working Arrangement: Flexible working arrangements available subject to service requirements
- Hours: Full-time (37 hours per week)
- Payment: Bi-weekly payments
