At a Glance
- Tasks: Support residents with housing advice, financial assistance, and homelessness prevention.
- Company: Local Authority committed to community welfare and sustainable housing.
- Benefits: Competitive pay, flexible working hours, and opportunities for professional growth.
- Other info: Join us on a bi-weekly schedule and apply before 30th May 2026!
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in housing or benefits support is a plus; relevant qualifications are desirable.
The predicted salary is between 30000 - 40000 € per year.
6-Month Contract with a Local Authority
This role is designed to deliver a comprehensive, efficient, and customer-focused service across Benefits and Housing Needs. The position supports residents with financial assistance, housing advice, and homelessness prevention. It ensures accurate assessments, compliance with legislation, and effective support for vulnerable households while protecting public funds and promoting sustainable housing outcomes. The postholder will also contribute to service development, partnership working, and continuous improvement initiatives.
Responsibilities
- Deliver a full range of Benefits and Housing Needs services, including:
- Housing Benefit and Council Tax Reduction assessments
- Discretionary Housing Payments and welfare support
- Homelessness prevention, assessments, and reviews
- Housing Register management, lettings, and allocations
- Housing supply and procurement
- Temporary accommodation management and resettlement
- Provide high-quality advice and support to a diverse and vulnerable customer base.
- Conduct customer interviews, home visits, and property inspections where required.
Essential Experience Required
- Extensive experience in at least one of the following areas:
- Homelessness prevention, assessments, and reviews
- Temporary accommodation management
- Housing allocations and lettings
- Housing Benefit and Council Tax Reduction
- Housing procurement and supply
- Discretionary payments and welfare support
- Experience managing complex casework in a high-pressure environment.
Essential Qualifications Required
- Relevant qualification in Housing, Benefits, Public Sector, or equivalent experience (desirable).
Additional Information
We work on a bi-weekly schedule. The role closes on 30th May 2026, apply ASAP.
Outreach Officer in Hackney employer: Civic Recruitment Limited
As an Outreach Officer with our Local Authority, you will be part of a dedicated team committed to making a real difference in the lives of vulnerable residents. We offer a supportive work culture that prioritises employee development and continuous improvement, alongside competitive benefits that promote work-life balance. Join us in a role that not only provides meaningful engagement with the community but also fosters your professional growth in a dynamic and impactful environment.
StudySmarter Expert Advice🤫
We think this is how you could land Outreach Officer in Hackney
✨Tip Number 1
Network like a pro! Reach out to people in the housing and benefits sector. Attend local events or join online forums where you can connect with others who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to homelessness prevention and housing assessments. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience! When you get the chance to speak with potential employers, highlight your past work in managing complex casework and how you've made a difference in people's lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Outreach Officer in Hackney
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in homelessness prevention and housing support. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’d be a great fit for the Outreach Officer position.
Show Your Passion:Let your enthusiasm for helping vulnerable households shine through in your application. We’re looking for someone who genuinely cares about making a difference, so share any personal experiences or motivations that drive you in this field.
Proofread Before Submitting:Before hitting that submit button, give your application a thorough read. Typos and errors can distract from your message, and we want to see your best work. A polished application shows us you’re serious about joining our team!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Stuff
Make sure you brush up on the specifics of Benefits and Housing Needs services. Familiarise yourself with key terms like Housing Benefit, Council Tax Reduction, and homelessness prevention. This will show that you're not just interested in the role but also understand the core responsibilities.
✨Showcase Your Experience
Prepare to discuss your previous experience in managing complex casework or any relevant roles you've held. Use specific examples to illustrate how you've successfully supported vulnerable customers or contributed to service development. This will help demonstrate your capability for the position.
✨Practice Customer Interactions
Since the role involves conducting customer interviews and home visits, practice how you would approach these situations. Think about how to build rapport with diverse clients and how to handle sensitive topics with empathy and professionalism.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, ongoing projects, or how they measure success in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
