6 month Contract With A local Authority
To lead and manage the delivery of the Connect to Work Programme, ensuring high-quality employment support services that help individuals achieve and sustain meaningful employment outcomes.
The postholder will provide operational leadership across supported employment and Information, Advice and Guidance (IAG) services, driving performance, service quality and continuous improvement. The role will ensure delivery aligns with the Individual Placement and Support (IPS) model and Supported Employment Quality Framework (SEQF) standards, whilst developing teams, managing performance and building strong partnerships that improve employment opportunities for residents.
Key Responsibilities
Programme Leadership & Management
- Lead the delivery of the Connect to Work Programme.
- Manage and develop employment support and IAG teams.
- Ensure programme objectives, targets and performance standards are achieved.
- Drive continuous improvement across employment and support services.
- Develop and implement operational plans to support service delivery.
- Monitor programme performance and implement corrective action where required.
Performance & Quality Management
- Monitor and manage team and service performance against KPIs and contractual targets.
- Ensure compliance with IPS and SEQF quality standards.
- Analyse performance data and identify opportunities for improvement.
- Produce performance reports for senior managers and stakeholders.
- Ensure services consistently deliver high-quality employment outcomes.
- Promote a culture of accountability, excellence and continuous improvement.
Supported Employment Services
- Lead supported employment services using evidence-based approaches.
- Ensure employment interventions are person-centred and outcome-focused.
- Promote best practice in supported employment delivery.
- Support individuals with barriers to employment to achieve sustainable job outcomes.
- Ensure services remain compliant with relevant employment support frameworks and guidance.
Team Development
- Lead, motivate and develop staff through coaching, supervision and performance management.
- Identify training and development needs.
- Support workforce planning and succession planning activities.
- Foster a positive and high-performing team culture.
- Ensure consistent application of best practice across all services.
Partnership Working
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Develop and maintain relationships with:
- Employers
- Training Providers
- Community Organisations
- Health Partners
- Local Authority Services
- Employment Support Agencies
- Employers
- Promote collaborative approaches to employment support and service delivery.
- Represent the service at partnership meetings and forums.
- Develop opportunities that improve access to employment for service users.
Service Improvement & Strategy
- Contribute to the development and implementation of employment strategies and initiatives.
- Identify opportunities to improve service effectiveness and customer outcomes.
- Support innovation and transformation across employment services.
- Ensure services remain responsive to changing labour market and customer needs.
Compliance & Governance
- Ensure compliance with programme requirements, policies and procedures.
- Maintain accurate records and reporting systems.
- Manage risks and ensure appropriate governance arrangements are in place.
- Promote equality, diversity and inclusion across all aspects of service delivery.
Requirements
Essential
- Significant management experience within employment services, welfare-to-work or supported employment programmes.
- Experience leading and developing teams.
- Strong performance management experience.
- Experience delivering employment support programmes and services.
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Knowledge of:
- Individual Placement and Support (IPS)
- Supported Employment Quality Framework (SEQF)
- Information, Advice and Guidance (IAG)
- Employment Support Services
- Individual Placement and Support (IPS)
- Experience managing KPIs, targets and service performance.
- Strong stakeholder engagement and partnership-working skills.
- Excellent leadership, coaching and mentoring abilities.
- Strong analytical and problem-solving skills.
- Excellent communication and report-writing skills.
- Experience managing change and service improvement initiatives.
Desirable
- Experience managing Connect to Work or similar employment programmes.
- Qualification in Management, Employability, Careers Guidance or a related field.
- Experience within Local Government or Public Sector employment services.
- Knowledge of labour market trends and employment support funding programmes.
- Experience working with disadvantaged or vulnerable client groups.
Additional Information
- Location: Greenwich, Hybrid Working
- Hours Per Week: 35 Hours
- Payment Frequency: Bi-Weekly Payments
Employment Programme Manager in Greenwich employer: Civic Recruitment Limited
Civic Recruitment Limited is an exceptional employer that prioritises meaningful impact in the community, particularly for children and families. With a strong commitment to professional development and a collaborative work culture, employees are empowered to drive positive change while enjoying the benefits of flexible working arrangements and a supportive team environment in Ipswich. This role offers a unique opportunity to lead significant projects that align with national reforms, making a real difference in the lives of those served.
