At a Glance
- Tasks: Lead service improvement projects and manage customer complaints for a local authority.
- Company: Local authority focused on enhancing community services.
- Benefits: Competitive pay rate of £24.28/hr and flexible working hours.
- Other info: Short-term contract with potential for impactful work.
- Why this job: Make a real difference in community services while gaining valuable experience.
- Qualifications: Experience in managing complaints and a relevant qualification required.
The predicted salary is between 24.28 - 24.28 £ per hour.
- 2 months contract with a local authority
- Pay Rate: £24.28/hr umbrella
- Summary
- This is a 2-month contract position with a local authority, offering a pay rate of £24.28 per hour under an umbrella arrangement.
The role is pivotal in managing customer complaints, inquiries from members and MPs, and statutory requests such as Freedom of Information (FOI), Environmental Information Requests (EIR), and Data Protection requests (DPRs).
Your work will ensure compliance with legislative and corporate standards, contributing significantly to the efficiency and effectiveness of the Directorate's operations.
Responsibilities
- Spearhead service improvement initiatives within the Directorate, identifying and implementing enhancements.
- Manage and support project work and administrative duties for the Community Services Directorate.
- Oversee the analysis, allocation, and administration of complaints, correspondence, and inquiries from MPs and members, including Ombudsman inquiries, on behalf of the Directorate and Departmental Management Team (DMT).
- Develop departmental procedures and ensure alignment with corporate protocols.
- Handle the response, collation, analysis, and distribution of all FOIs, EIRs, and Data Protection requests, adhering to legislative and corporate guidelines.
- Research best practices and propose process and procedural changes to managers and the DMT for service improvements.
Requirements
- Proven experience in managing customer complaints and inquiries from members and MPs.
- Essential qualification in a related field.
- Ability to work 35 hours per week.
- Familiarity with bi-weekly payment schedules.
The role closes soon, apply ASAP.
Complaint Service Improvement Officer in Greenwich employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a dynamic work environment where strategic leadership in the Special Educational Needs service can truly make a difference in children's lives. With a strong focus on collaboration and professional development, employees are encouraged to grow their skills while contributing to meaningful outcomes in the Bromley community. The supportive culture and commitment to high-quality services make this an attractive opportunity for those looking to lead impactful change.
