At a Glance
- Tasks: Manage complaints and mediation cases, ensuring fair and timely resolutions.
- Company: Local authority focused on person-centred dispute resolution.
- Benefits: Gain valuable experience in a regulated environment with a supportive team.
- Other info: 36 hours per week with opportunities for professional development.
- Why this job: Make a real difference in people's lives through effective dispute resolution.
- Qualifications: Relevant degree or experience in law, public administration, or social policy.
The predicted salary is between 30000 - 40000 £ per year.
This is a 3-month contract role with a local authority, focused on managing and resolving complaints, mediation cases, and tribunal matters. The position is crucial for ensuring fair, timely, and person-centred dispute resolution, aligning with organisational policies, statutory requirements, and best practices. The role aims to minimise risk to the organisation while maintaining high standards of service delivery.
Responsibilities
- Manage a caseload of complaints, mediation cases, and tribunal applications, ensuring timely and effective resolution.
- Investigate complaints thoroughly, gather evidence, analyse information, and prepare clear reports and recommendations.
- Act as a key point of contact for complainants, service users, and representatives, ensuring professional and empathetic communication.
- Coordinate and facilitate mediation processes to achieve early and informal resolution where appropriate.
- Prepare case files, submissions, and documentation for tribunal hearings, ensuring compliance with legal and procedural requirements.
- Represent the organisation at tribunal hearings when required, or support legal representatives with case preparation.
Essential Experience Required
- Proven experience in handling complaints, mediation, or tribunal cases within a regulated or public sector environment.
- Experience conducting investigations and producing detailed reports.
- Experience working with complex or sensitive cases involving multiple stakeholders.
- Knowledge of dispute resolution techniques, including mediation practices.
- Experience preparing documentation for legal or formal proceedings is desirable.
Essential Qualifications Required
- Relevant degree or equivalent experience (e.g., Law, Public Administration, Social Policy, or related field).
- Professional qualification or training in mediation, complaints handling, or dispute resolution (desirable).
- Evidence of continuous professional development in a relevant area.
Additional Information
- Working hours: 36 hours per week.
- Enhanced DBS & barred list check (Child & adult) required.
- We operate on a bi-weekly schedule.
- The role closes on 16th June 2026, apply ASAP.
SEND Tribunal mediation and complaints officer in Enfield employer: Civic Recruitment Limited
As a local authority, we pride ourselves on fostering a supportive and inclusive work environment that prioritises employee well-being and professional growth. Our commitment to fair dispute resolution not only enhances community trust but also provides our staff with unique opportunities to develop their skills in mediation and complaint handling, all while contributing to meaningful public service. Join us for a rewarding experience where your contributions directly impact the lives of others in a collaborative and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land SEND Tribunal mediation and complaints officer in Enfield
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace SEND Tribunal mediation and complaints officer in Enfield
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Civic Recruitment Limited
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Civic Recruitment Limited.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Civic Recruitment Limited that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
