At a Glance
- Tasks: Deliver top-notch customer service via phone and webchat, resolving inquiries on council services.
- Company: Join a local authority committed to community support and exceptional service.
- Benefits: Earn £23.77/hr with a flexible 2-month contract and gain valuable experience.
- Other info: 35 hours per week with opportunities for professional growth.
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: Experience in customer service and knowledge of council services preferred.
The predicted salary is between 23.77 - 23.77 £ per hour.
- Revenues and Benefits Senior Customer Service Advisor
- Contract | Civic Recruitment Limited | United Kingdom
- Job Information
- City Enfield
- Province Enfield
- Postal Code EN1
Job Description
- 2-month contract with a local authority
- Summary
- The Customer Services Revenue & Benefits Agent plays a crucial role in delivering exceptional front-line customer service through telephony and webchat channels.
This position involves providing expert advice and support on Council Tax, Council Tax Support, and Housing Benefits inquiries.
The primary focus is on resolving customer issues at the initial point of contact, encouraging self-service where feasible, and ensuring that residents receive clear, accurate, and professional guidance regarding council services and entitlements.
This is a 2-month contract with a local authority, offering a rate of £23.77/hr under an umbrella arrangement.
Responsibilities
- Deliver outstanding customer service via telephone, webchat, and digital communication platforms.
- Strive for resolution of inquiries at the first point of contact.
- Assist customers in accessing council services and utilizing online self-service tools.
- Identify and support vulnerable customers or those needing additional assistance.
- Uphold high standards of customer satisfaction and service quality.
Requirements
- Proven experience in a customer-facing contact center or customer service setting.
- Familiarity with handling inquiries related to Council Tax, Council Tax Support, or Housing Benefits.
- Background in working within a Local Government environment.
- Competence in managing complex customer inquiries and resolving complaints.
- GCSEs (or equivalent) in English and Mathematics.
- Evidence of ongoing professional development in customer service, revenues, benefits, or related fields.
- Excellent written and verbal communication skills in English.
- Additional Information
- Working hours: 35 hours per week
- The application deadline is 14th August 2026.
- #J-18808-Ljbffr
Revenues and Benefits Senior Customer Service Advisor in Enfield employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a dynamic work environment where strategic leadership in the Special Educational Needs service can truly make a difference in children's lives. With a strong focus on collaboration and professional development, employees are encouraged to grow their skills while contributing to meaningful outcomes in the Bromley community. The supportive culture and commitment to high-quality services make this an attractive opportunity for those looking to lead impactful change.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues and Benefits Senior Customer Service Advisor in Enfield
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Civic Recruitment Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Civic Recruitment Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Revenues and Benefits Senior Customer Service Advisor in Enfield
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Civic Recruitment Limited.
How to prepare for a job interview at Civic Recruitment Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Civic Recruitment Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Civic Recruitment Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
