At a Glance
- Tasks: Manage lettings and support applicants in finding their perfect home.
- Company: Local authority committed to fair housing solutions.
- Benefits: Bi-weekly payments, supportive team environment, and valuable experience.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives through housing support.
- Qualifications: Experience in housing or lettings and strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
6 Month Contract With A Local Authority
Job Purpose
To support the effective delivery of the organisation’s lettings service by managing the day-to-day operation of the Choice Based Lettings system, coordinating nominations to Housing Associations and Special Schemes, and ensuring council and partner properties are allocated efficiently, fairly, and sensitively. The postholder will provide high-quality customer service, maintain compliance with relevant policies and procedures, and support the Senior Lettings Officer in the administration and continuous improvement of the service.
Key Responsibilities
- Manage the efficient and sensitive letting and pre-letting of Council and Housing Association properties.
- Administer the Choice Based Lettings system in accordance with organisational policies and procedures.
- Undertake nominations to Housing Associations and Special Schemes, ensuring all nomination processes and requirements are fully complied with.
- Support applicants throughout the lettings process, providing clear advice, guidance, and assistance where required.
- Deputise for the Senior Lettings Officer during periods of absence.
- Provide guidance and supervision to Lettings Assistants as appropriate.
- Prepare reports, statistical information, and documentation for management, panels, and other stakeholders.
- Carry out special projects, investigations, and service reviews as directed.
- Respond professionally and promptly to correspondence, enquiries, complaints, and Members’ casework.
- Prepare reports for Case Review Panels and support the administration and monitoring of the appeals process.
- Work collaboratively with internal departments, external agencies, Housing Associations, and partner organisations to support effective service delivery.
- Maintain accurate records and ensure compliance with relevant housing legislation, policies, and data protection requirements.
Requirements
- Experience working within a housing, lettings, allocations, or related environment.
- Knowledge of Choice Based Lettings systems and housing allocations processes.
- Understanding of Housing Association nomination procedures and housing legislation.
- Experience handling sensitive customer enquiries and providing high levels of customer service.
- Ability to prepare reports, manage casework, and maintain accurate records.
- Strong organisational skills with the ability to manage competing priorities and meet deadlines.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively within a team environment.
- Competent IT skills, including the use of housing management systems and Microsoft Office applications.
- Experience supervising or supporting junior staff is desirable.
Additional Information
Location: Greenwich, London
Hours per Week: 35
Payment: Bi-Weekly Payments
Lettings Officer in Enfield employer: Civic Recruitment Limited
As a Lettings Officer with our local authority in Greenwich, you will be part of a dedicated team committed to providing high-quality housing services to the community. We pride ourselves on fostering a supportive work culture that values employee growth and development, offering opportunities for training and advancement within the organisation. With a focus on collaboration and customer service, this role not only allows you to make a meaningful impact in people's lives but also provides a stable and rewarding work environment in a vibrant London location.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Officer in Enfield
✨Tip Number 1
Network like a pro! Reach out to people in the housing and lettings sector, especially those who work with local authorities. Attend industry events or join online forums to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the local authority's lettings service. Understand their policies and procedures, and be ready to discuss how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Showcase your customer service skills during interviews. Be ready to share examples of how you've handled sensitive enquiries and provided support in previous roles. This is key for a Lettings Officer!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Lettings Officer in Enfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lettings Officer role. Highlight your experience in housing and lettings, and show how your skills align with the job description. We want to see how you can contribute to our team!
Showcase Your Customer Service Skills:Since this role involves providing high-quality customer service, share specific examples of how you've handled sensitive enquiries or complaints in the past. We love to see candidates who can demonstrate empathy and professionalism!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of Choice Based Lettings systems and housing allocations processes. Familiarise yourself with the relevant legislation and policies, as this will show that you're serious about the role and understand the ins and outs of the lettings service.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled sensitive customer enquiries in the past. Think about times when you provided high-quality service or resolved complaints effectively. This will demonstrate your ability to support applicants throughout the lettings process.
✨Be Organised and Ready
Since the role involves managing competing priorities, come prepared with a plan for how you would handle multiple tasks. You might even want to bring a list of your organisational strategies to discuss during the interview, showing that you can keep everything running smoothly.
✨Team Player Vibes
Highlight your experience working collaboratively with others, especially in a team environment. Be ready to discuss how you've supported junior staff or worked with external agencies, as this will show that you can work well with different stakeholders to deliver effective service.
