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- Tasks: Lead and motivate a team to deliver high-quality housing repairs and maintenance services.
- Company: Join Enfield Council, a local authority committed to community service.
- Benefits: Permanent role with competitive salary and opportunities for professional development.
- Why this job: Make a real difference in residents' lives while driving service improvements.
- Qualifications: 5+ years experience in housing repairs management and strong leadership skills.
- Other info: Dynamic work environment with 24/7 operational coverage and excellent career growth potential.
The predicted salary is between 48000 - 72000 £ per year.
Permanent role with a Local Authority.
Job Summary: Housing Repairs Operations Manager (MM2) will lead, manage, and motivate Enfield Council's in-house Direct Labour Organisation (DLO) repairs service. Role ensures the effective delivery of high-quality responsive repairs and maintenance services, manages budgets and contracts, drives service improvement programmes, and supports staff development. Postholder collaborates with internal teams, contractors, elected members, and residents to achieve operational excellence and ensure resident satisfaction.
Key Duties/Accountabilities (Sample):
- Lead, coach, and motivate a team of up to 52 staff, including 3 direct reports.
- Manage high-value responsive repairs contracts, overseeing performance, quality, and commercial objectives.
- Plan, implement, and monitor operational and improvement plans, ensuring compliance with budgets and KPIs.
- Develop and maintain strong relationships with residents, councillors, contractors and internal/external stakeholders.
- Ensure operational 24/7 emergency coverage and effective resource allocation.
- Monitor health, safety and legislative compliance, including CDM 2015 and H&S at Work Act 1974.
- Drive continuous improvement initiatives and service delivery innovations.
- Oversee procurement and contract management for third-party suppliers and sub-contractors.
- Report performance and service improvements to senior management and elected members.
Skills/Experience:
- Strong leadership and people-management skills; ability to coach, motivate and set clear team targets.
- Significant experience managing responsive repairs contracts and Mechanical & Electrical programmes.
- Experience in operational planning, budget management and performance monitoring.
- Proven ability to design and implement sustainable change and service improvement programmes.
- High levels of customer service focus and experience managing complaints/resident concerns.
- Knowledge of relevant legislation and regulatory frameworks for housing and repairs.
- Ability to work collaboratively across departments and political structures.
- Experience working in a fast-paced, multi-priority environment.
- Excellent risk assessment, decision-making and problem-solving skills.
- Ability to communicate effectively with residents, elected members and contractors.
- Experience working within a political or local authority environment.
Additional Information:
- Full UK Driving licence.
- Degree or Management Qualification or equivalent experience.
- Permanent role based at Civic Centre, Enfield. ERD service operates 24/7; flexibility for out-of-hours work is required.
Housing Repairs Operations Manager in Enfield employer: Civic Recruitment Limited
Contact Detail:
Civic Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Repairs Operations Manager in Enfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and repairs sector. Attend local events or join online forums where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to housing repairs and think of examples from your experience that align with their goals. This will show them you're not just another candidate!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Check out our website for job listings! We regularly update our openings, and applying directly through us can give you a better chance of standing out. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Housing Repairs Operations Manager in Enfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Repairs Operations Manager role. Highlight your leadership experience and any relevant contracts you've managed. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your experience with service improvement and budget management.
Showcase Your Achievements: When detailing your work experience, focus on specific achievements that demonstrate your ability to lead and improve services. Numbers speak volumes, so if you’ve increased efficiency or reduced costs, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Stuff
Make sure you’re well-versed in the specifics of housing repairs and maintenance services. Brush up on relevant legislation, like the CDM 2015 and H&S at Work Act 1974, so you can confidently discuss how you’ll ensure compliance and operational excellence.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and people-management experience. Think about times when you’ve successfully motivated a team or managed high-value contracts. Be ready to discuss how you set clear targets and drove service improvements.
✨Demonstrate Your Customer Focus
Since this role involves a lot of interaction with residents and stakeholders, be prepared to talk about your approach to customer service. Share specific instances where you’ve effectively handled complaints or concerns, showcasing your ability to maintain strong relationships.
✨Plan for the Unexpected
Given the nature of the role, it’s crucial to demonstrate your problem-solving skills. Think of scenarios where you had to make quick decisions or manage risks effectively. This will show that you can handle the fast-paced, multi-priority environment of the job.
