Job Description
3 Months Contract with a Local Authority.
Umbrella - £21.50 per hour - Umbrella
Job Purpose
As a Scheme Housing Officer, you will provide housing management and tenancy support across multiple independent living schemes, ensuring residents receive a high-quality service and that schemes are managed effectively, safely and in line with housing policies.
Key Duties/Accountabilities
- Manage and support residents across multiple housing schemes.
- Provide excellent customer service to tenants and residents.
- Respond to customer enquiries, concerns and complaints.
- Carry out tenancy management and housing support activities.
- Develop positive relationships with residents and partner agencies.
- Support residents to maintain their independence and wellbeing.
- Identify and resolve tenancy and scheme-related issues.
- Maintain accurate records and case notes.
- Work collaboratively with internal teams and external partners.
- Promote resident engagement and community involvement.
- Ensure health and safety procedures are followed.
- Support continuous improvement and service development initiatives.
Essential Experience Required
- Previous Housing Officer, Scheme Manager, Sheltered Housing Officer or Tenancy Management experience.
- Strong customer service and resident engagement skills.
- Experience dealing with complaints and customer enquiries.
- Ability to work independently with minimal supervision.
- Excellent communication and interpersonal skills.
- Good problem-solving and decision-making abilities.
- Strong time management and organisational skills.
- Experience building relationships with partner organisations.
- Good IT and record management skills.
- Full UK Driving Licence and access to own vehicle.
Additional Information to Note
- Working Hours: 35 hours per week.
- Northiam, Rye, East Sussex, TN31 6QE.
- Mobile Role covering 4 schemes.
- 2 Schemes in Battle and 2 Schemes in Rye.
- Additional scheme cover may be required.
- Full Driving Licence required.
- Access to own vehicle required.
- Online Interview via Microsoft Teams.
- Interview Duration: 45-60 minutes.
- Competency-Based Interview.
- Questions covering Housing experience, HEART values and Equality, Diversity & Inclusion.
- Supplier Submission Deadline: 23rd October 2026.
- We work on bi-weekly payment schedule.
Requirements
As a Scheme Housing Officer, you will provide housing management and tenancy support across multiple independent living schemes, ensuring residents receive a high-quality service and that schemes are managed effectively, safely and in line with housing policies.
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Scheme Housing Officer in Eastbourne employer: Civic Recruitment Limited
Civic Recruitment Limited is an exceptional employer that prioritises meaningful impact in the community, particularly for children and families. With a strong commitment to professional development and a collaborative work culture, employees are empowered to drive positive change while enjoying the benefits of flexible working arrangements and a supportive team environment in Ipswich. This role offers a unique opportunity to lead significant projects that align with national reforms, making a real difference in the lives of those served.
