3 Months Contract with a Local Authority.
Umbrella - £21.50 per hour - Umbrella
Job Purpose
As a Scheme Housing Officer, you will provide housing management and tenancy support across multiple independent living schemes, ensuring residents receive a high-quality service and that schemes are managed effectively, safely and in line with housing policies.
Key Duties/Accountabilities
• Manage and support residents across multiple housing schemes.
• Provide excellent customer service to tenants and residents.
• Respond to customer enquiries, concerns and complaints.
• Carry out tenancy management and housing support activities.
• Develop positive relationships with residents and partner agencies.
• Support residents to maintain their independence and wellbeing.
• Identify and resolve tenancy and scheme-related issues.
• Maintain accurate records and case notes.
• Work collaboratively with internal teams and external partners.
• Promote resident engagement and community involvement.
• Ensure health and safety procedures are followed.
• Support continuous improvement and service development initiatives.
Essential Experience Required
• Previous Housing Officer, Scheme Manager, Sheltered Housing Officer or Tenancy Management experience.
• Strong customer service and resident engagement skills.
• Experience dealing with complaints and customer enquiries.
• Ability to work independently with minimal supervision.
• Excellent communication and interpersonal skills.
• Good problem-solving and decision-making abilities.
• Strong time management and organisational skills.
• Experience building relationships with partner organisations.
• Good IT and record management skills.
• Full UK Driving Licence and access to own vehicle.
Additional Information to Note
• Working Hours: 35 hours per week.
• Northiam, Rye, East Sussex, TN31 6QE.
• Mobile Role covering 4 schemes.
• 2 Schemes in Battle and 2 Schemes in Rye.
• Additional scheme cover may be required.
• Full Driving Licence required.
• Access to own vehicle required.
• Online Interview via Microsoft Teams.
• Interview Duration: 45-60 minutes.
• Competency-Based Interview.
• Questions covering Housing experience, HEART values and Equality, Diversity & Inclusion.
• Supplier Submission Deadline: 23rd October 2026.
• We work on bi-weekly payment schedule.
• Apply ASAP.
