At a Glance
- Tasks: Lead the Tenant Engagement Team and shape housing services with resident input.
- Company: Local authority focused on community engagement and service improvement.
- Benefits: 3-4 month contract with opportunities for professional growth and community impact.
- Other info: Flexible bi-weekly schedule and driving licence required.
- Why this job: Make a real difference in residents' lives by enhancing housing services.
- Qualifications: Experience in resident engagement and team management is essential.
The predicted salary is between 40000 - 50000 £ per year.
This is a 3-4 month contract role with a local authority, aimed at leading and managing the Tenant Engagement Team. The role is crucial in ensuring residents have a central role in shaping housing services. The successful candidate will develop and implement a comprehensive Resident Engagement Strategy, fostering meaningful involvement, co-production, and consultation, while ensuring compliance with regulatory standards.
Responsibilities:
- Lead and manage the Resident Engagement Team, including performance management, supervision, and budget oversight.
- Develop and deliver a compliant and effective Resident Engagement Strategy aligned with regulatory standards.
- Build strong relationships with tenants, residents, elected members, and key stakeholders to ensure meaningful engagement.
- Ensure resident feedback is captured, analysed, and used to drive improvements in service delivery and design.
- Promote innovative engagement methods to reach diverse and seldom-heard communities.
Requirements:
Essential Experience Required:
- Significant experience in resident engagement, co-design, and scrutiny, ideally within social housing or a regulated environment.
- Experience developing and delivering engagement strategies that influence service design and delivery.
- Proven experience managing teams, performance, budgets, and operational services.
Essential Qualifications Required:
- Relevant professional qualification or equivalent experience in housing, community engagement, or a related field.
- CIH Level 5 qualification (or working towards / willingness to undertake).
Additional Information:
- Subject to DBS check.
- Full UK driving licence and access to a vehicle.
- We work on a bi-weekly schedule.
The role closes on 12th July 2026, apply ASAP.
Resident Engagement Team Manager in Dudley employer: Civic Recruitment Limited
As a local authority, we pride ourselves on being an excellent employer that values community engagement and employee development. Our supportive work culture fosters collaboration and innovation, providing opportunities for professional growth while ensuring that residents play a vital role in shaping housing services. Join us to make a meaningful impact in the community and enjoy the benefits of working in a dynamic environment focused on service excellence.
