At a Glance
- Tasks: Support customers in finding housing options and preventing homelessness with a holistic approach.
- Company: Civic Recruitment Limited, dedicated to community-focused services.
- Benefits: Gain valuable experience in a meaningful role while making a difference in people's lives.
- Other info: Office-based role in Tower Hamlets with opportunities for professional development.
- Why this job: Be part of a vital service that helps individuals secure stable housing and improve their lives.
- Qualifications: Experience in housing options or similar roles; relevant qualifications are a plus.
The predicted salary is between 30000 - 40000 £ per year.
4-5 month contract position with a local authority, focused on delivering a customer-centric housing options and homelessness prevention service under the No Wrong Door (NWD) programme. The role is pivotal in supporting customers through a holistic, solution-focused approach, aiding them in exploring and securing suitable housing options while addressing broader support needs such as employment, childcare, and financial stability.
Responsibilities:
- Conduct comprehensive housing options interviews to assess customer needs and prevent homelessness.
- Provide clear, high-quality advice on housing options to enable informed decision-making.
- Work proactively to prevent homelessness through early intervention and practical support.
- Assist customers in accessing private rented sector accommodation where appropriate.
- Manage housing enquiries and cases efficiently, ensuring targets and deadlines are met.
- Assess eligibility, homelessness status, and priority need in line with legislation.
- Undertake inquiries and produce detailed and legally sound decision letters (S184).
- Refer complex cases to relevant specialist teams with comprehensive supporting information.
Essential Experience Required:
- Experience working in a housing options, homelessness prevention, or similar role.
- Proven experience managing a caseload and delivering customer-focused services.
- Experience in mediation, negotiation, and working with vulnerable individuals.
Essential Qualifications Required:
- Relevant qualification in Housing, Social Work, Public Services, or a related field (desirable).
- Evidence of continued professional development in housing or homelessness services.
Additional Information:
- Working hours: 35 hours per week.
- DBS required.
- Location: 160 Whitechapel Road, London, Tower Hamlets, E1 1BJ, United Kingdom.
- The role is office-based, requiring attendance from Monday to Friday.
- Interviews will be conducted in person at the Council Town Hall office.
- We operate on a bi-weekly schedule.
- The role closes on 12th June 2026, apply ASAP.
Lead Professional Officer in Dover employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a supportive work culture that prioritises community engagement and employee development. Located in the vibrant area of Tower Hamlets, employees benefit from a collaborative environment focused on meaningful social impact, with opportunities for professional growth in housing and social services. Join us to make a difference while enjoying a fulfilling career in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Professional Officer in Dover
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your answers and show that you're genuinely interested in the role. Plus, it gives you a chance to ask insightful questions!
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot reciting lines. Use examples from your experience that highlight your skills in housing options and customer service.
✨Tip Number 3
Dress appropriately for the interview. First impressions matter, so make sure you look professional and polished. It shows respect for the role and the people interviewing you.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can set you apart from other candidates. Remind them of your enthusiasm for the position and how you can contribute to their team.
We think you need these skills to ace Lead Professional Officer in Dover
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lead Professional Officer role. Highlight your experience in housing options and homelessness prevention, and show us how your skills align with our customer-centric approach.
Showcase Relevant Experience:We want to see your hands-on experience! Be specific about your previous roles in managing caseloads and delivering services to vulnerable individuals. Use examples that demonstrate your ability to provide clear, high-quality advice.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make it easy for us to see why you’re the perfect fit for this role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Stuff
Make sure you understand the No Wrong Door programme and how it impacts housing options. Familiarise yourself with local housing legislation and the specific challenges faced by vulnerable individuals in Tower Hamlets. This knowledge will help you answer questions confidently and show your commitment to the role.
✨Showcase Your Experience
Prepare examples from your past work that highlight your experience in managing caseloads and delivering customer-focused services. Think about specific situations where you successfully prevented homelessness or provided effective support, as these will resonate well with the interviewers.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a role that involves assessing customer needs. Make sure to ask clarifying questions if needed and summarise what the interviewer says to show you’re engaged and understand their points.
✨Be Solution-Focused
Since the role is about providing holistic, solution-focused support, be ready to discuss how you would approach various scenarios. Think about how you can assist customers in accessing suitable housing options while addressing their broader support needs, like employment and financial stability.
