At a Glance
- Tasks: Lead the council's complaints service and enhance service delivery through stakeholder engagement.
- Company: Civic Recruitment Limited, dedicated to improving public sector services.
- Benefits: Competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team focused on enhancing public service standards.
- Why this job: Make a real difference in your community by improving local authority services.
- Qualifications: Experience in complaint management and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Civic Recruitment Limited is seeking an Interim Complaints Manager to oversee a council-wide complaints service. You will ensure compliance with corporate policies and manage complex complaints, while analyzing customer feedback to improve service standards.
The ideal candidate has significant experience in complaint management within a public sector environment, excellent communication skills, and the ability to enhance service delivery through effective stakeholder engagement.
Interim Complaints & Compliance Lead - Local Authority in Dover employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a supportive work culture that values transparency and collaboration. Employees benefit from professional development opportunities and the chance to make a meaningful impact in the community through their work in local government. With a focus on enhancing service delivery and stakeholder engagement, this role provides a unique opportunity to contribute to the improvement of public services in a dynamic environment.
