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- Tasks: Support residents with housing queries and manage expectations through excellent customer service.
- Company: Local recruitment agency offering a supportive work environment.
- Benefits: Temporary contract with training, hybrid working model, and office hours.
- Why this job: Make a difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in contact centres and familiarity with housing repairs and Northgate system.
The predicted salary is between 30000 - 42000 £ per year.
A local recruitment agency is seeking Housing Services Advisors for a temporary contract in Dover. Candidates must have experience in contact centres, particularly with housing repairs and the Northgate system. Successful applicants will manage resident expectations while providing excellent customer service. They will undergo a two-week office training before transitioning to a hybrid model. The role offers office hours from 8:30 am to 5:00 pm.
Hybrid Housing Services Advisor – Resident Support (Northgate) in Dover employer: Civic Recruitment Limited
Contact Detail:
Civic Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Housing Services Advisor – Resident Support (Northgate) in Dover
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector or even those who’ve worked with Northgate. A friendly chat can lead to insider info about job openings or tips on how to ace the interview.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples from your past experiences where you’ve managed resident expectations or resolved issues effectively. We want you to shine!
✨Tip Number 3
Don’t forget to research the company! Knowing their values and recent projects can give you an edge during interviews. It shows you’re genuinely interested and ready to contribute to their mission.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen. Plus, we’re always on the lookout for passionate candidates like you who are ready to make a difference in resident support.
We think you need these skills to ace Hybrid Housing Services Advisor – Resident Support (Northgate) in Dover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact centres and any specific work with housing repairs. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hybrid Housing Services Advisor role. Share your passion for customer service and how you can manage resident expectations effectively.
Show Off Your Northgate Knowledge: If you’ve worked with the Northgate system before, make sure to mention it! We’re looking for candidates who can hit the ground running, so any familiarity with the system will definitely give you an edge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the Northgate system and housing repairs. Familiarise yourself with common issues residents face and how to resolve them. This will show that you're not just a good communicator but also someone who understands the technical side of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience in contact centres where you’ve gone above and beyond for customers. Think about specific situations where you managed resident expectations effectively. This will demonstrate your ability to provide excellent customer service, which is key for this role.
✨Be Ready for Hybrid Questions
Since the role transitions to a hybrid model, be prepared to discuss how you manage your time and productivity when working remotely. Share any strategies you have for staying organised and maintaining communication with your team while working from home.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how success is measured in the role. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.
