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- Tasks: Support residents with housing queries and manage expectations effectively.
- Company: Local recruitment agency focused on community support.
- Benefits: Two-week training, hybrid working, and a supportive team environment.
- Why this job: Make a difference in residents' lives while developing your customer service skills.
- Qualifications: Contact centre experience, especially in housing repairs and Northgate system.
- Other info: Temporary contract until March 2026 with potential for growth.
The predicted salary is between 30000 - 42000 £ per year.
A local recruitment agency is seeking five Housing Services Advisors for a temporary contract in Tower Hamlets, lasting until March 31, 2026. Candidates should have contact centre experience, particularly with housing repairs and the Northgate system. Applicants are expected to effectively manage resident expectations while providing excellent customer service. Successful candidates will receive a two-week training program in the office before transitioning to hybrid working arrangements, with office hours from 8:30 am to 5:00 pm.
Housing Services Advisor — Resident Support Specialist in Dover employer: Civic Recruitment Limited
Contact Detail:
Civic Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Advisor — Resident Support Specialist in Dover
✨Tip Number 1
Get to know the Northgate system inside out! If you can show us that you're familiar with it during your interview, you'll definitely stand out from the crowd.
✨Tip Number 2
Brush up on your contact centre skills. We want to see how you handle tricky situations and manage resident expectations, so think of examples from your past experiences that showcase your customer service prowess.
✨Tip Number 3
Don’t just apply anywhere; head over to our website and submit your application there! It’s the best way to ensure we see your application and get you in for an interview.
✨Tip Number 4
Prepare for the training programme! We’ll be looking for candidates who are eager to learn and adapt, so show us your enthusiasm and readiness to dive into the role.
We think you need these skills to ace Housing Services Advisor — Resident Support Specialist in Dover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your contact centre experience and any specific work with housing repairs. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Housing Services Advisor role. We love seeing enthusiasm and a clear understanding of resident support, so let your personality come through.
Showcase Customer Service Skills: Since excellent customer service is key for this role, make sure to include examples of how you've managed resident expectations in the past. We want to know how you handle tricky situations and keep residents happy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and the Northgate system. Familiarise yourself with common issues residents face and how to resolve them. This will show that you're not just a good communicator, but also someone who understands the technical side of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous contact centre experience where you successfully managed resident expectations. Think about times when you turned a negative situation into a positive outcome. This will demonstrate your ability to provide excellent customer service, which is key for this role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to resident support. Practice answering scenario-based questions, focusing on your problem-solving skills and empathy. This will help you articulate your thought process during the interview.
✨Understand the Training Process
Since there's a two-week training programme, show enthusiasm for learning and adapting to new systems. Ask questions about the training process during the interview to demonstrate your eagerness to succeed in the role and transition smoothly into hybrid working.
