At a Glance
- Tasks: Lead housing management and income recovery for a local authority, ensuring compliance and exceptional service.
- Company: Civic Recruitment Limited, a dynamic local authority in Tower Hamlets.
- Benefits: Competitive daily rate, career growth opportunities, and a supportive work environment.
- Other info: 6-month contract with potential for future opportunities; bi-weekly payment schedule.
- Why this job: Make a real difference in the community by improving housing services and supporting vulnerable households.
- Qualifications: Experience in housing management and leadership, with a relevant degree or equivalent experience.
The predicted salary is between 40500 - 49500 £ per year.
This position involves leading and managing the Housing Management and Income Recovery Service for a local authority on a 6-month contract. The role is pivotal in overseeing temporary accommodation management, maximizing rental income, and delivering exceptional customer service. The successful candidate will ensure compliance with statutory obligations, council policies, and corporate goals. Additionally, the role supports strategic and operational priorities, fosters continuous service improvement, and ensures value for money, ultimately achieving positive outcomes for households in temporary accommodation.
Responsibilities
- Oversee the Housing Management and Income Recovery Service to meet both operational and strategic goals.
- Manage the Council's temporary accommodation portfolio, ensuring alignment with legislation, policy, and best practices.
- Lead initiatives for rental income collection, arrears prevention, and income maximization.
- Monitor service performance and implement plans to enhance efficiency, quality, and customer satisfaction.
- Manage contracts and relationships with accommodation providers and contractors to ensure compliance and value for money.
- Cultivate effective partnerships with internal departments, landlords, support agencies, and external partners.
Essential Experience
- Extensive experience in managing housing services, temporary accommodation, homelessness, or income recovery.
- Proven leadership and management experience within a housing or local authority setting.
- Demonstrated expertise in rental income collection, arrears recovery, and income maximization.
- Experience in managing contracts and working with external providers.
- Proficiency in handling complex housing management, homelessness, and tenancy-related issues.
Essential Qualifications
- A degree-level qualification or equivalent professional experience in a relevant field.
- A management qualification or significant management experience in housing, homelessness, or a related service area.
- Evidence of ongoing professional development in housing management, homelessness, income recovery, or leadership.
Additional Information
- Contract Duration: 6 months
- Rate: £316.47/day
- Working Hours: 35 hours per week
- Location: 160 Whitechapel Road, London, Tower Hamlets, E1 1BJ, United Kingdom
- Work Pattern: Initially 5 days in the office, transitioning to 3 days in the office
- Payment Schedule: Bi-weekly
- Interview Format: Onsite
- Application Deadline: 30th August 2026
The postholder will support the delivery of strategic and operational priorities, drive continuous service improvement, achieve value for money, and ensure positive outcomes for households residing in temporary accommodation.
Housing Management Operations Manager at Civic Recruitment Limited in Dover employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a dynamic work environment where strategic leadership in the Special Educational Needs service can truly make a difference in children's lives. With a strong focus on collaboration and professional development, employees are encouraged to grow their skills while contributing to meaningful outcomes in the Bromley community. The supportive culture and commitment to high-quality services make this an attractive opportunity for those looking to lead impactful change.
