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- Tasks: Be the first point of contact for residents, providing top-notch support and managing inquiries.
- Company: Join Civic Recruitment Limited, a dynamic team in Tower Hamlets.
- Benefits: Enjoy a competitive salary, hybrid working, and a two-week training programme.
- Why this job: Make a real difference in your community while developing valuable customer service skills.
- Qualifications: Experience in a contact centre and strong communication skills are essential.
- Other info: Temporary contract until March 2026 with great career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
2 months contract with local authority. Our Housing Services Contact Centre (HSC) is looking to hire five Housing Services Advisors to join our dynamic and fast-paced team. This office-based position is perfect for individuals with prior contact centre experience, especially those familiar with housing repairs and the Northgate system. We seek energetic and enthusiastic candidates who can effectively manage resident expectations while consistently providing excellent customer service over the phone.
As the initial point of contact for residents, you will offer professional and responsive support across various service areas, including repairs, leasehold services, rents, estate facilities, and general customer inquiries. This is a temporary contract lasting until 31st March 2026, with business hours from 8:30 am to 5:00 pm. Successful candidates will undergo a two-week intensive training program in the office before transitioning to hybrid working arrangements.
Responsibilities- Serve as the first point of contact for residents, providing professional and responsive support.
- Manage resident expectations effectively while delivering excellent customer service.
- Handle inquiries related to repairs, leasehold services, rents, estate facilities, and general customer questions.
- Utilize the Northgate system to manage and track service requests.
- Participate in a two-week intensive training program.
- Previous experience in a contact centre environment.
- Familiarity with housing repairs and the Northgate system.
- Strong communication and customer service skills.
- Ability to manage expectations and handle a wide range of inquiries.
- Energetic and enthusiastic approach to work.
Housing Advisor in Dover employer: Civic Recruitment Limited
Contact Detail:
Civic Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Advisor in Dover
✨Tip Number 1
Get to know the company! Research Civic Recruitment Limited and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inquiries over the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to manage resident expectations effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a Housing Services Advisor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Advisor in Dover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your contact centre experience and any familiarity with housing repairs or the Northgate system. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our team. We love seeing candidates who are genuinely excited about helping residents and providing top-notch customer service.
Show Off Your Communication Skills: Since this role involves a lot of interaction with residents, make sure your application reflects your strong communication skills. Whether it's through clear writing in your CV or cover letter, we want to see that you can convey information effectively and professionally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our dynamic team!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and the Northgate system. Familiarity with these topics will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your previous contact centre experience where you successfully managed resident expectations or resolved issues. This will demonstrate your ability to provide excellent customer service, which is key for this position.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common interview questions related to handling inquiries and managing expectations. The more you practice, the more comfortable you'll feel during the actual interview.
✨Be Energetic and Enthusiastic
This role requires an energetic approach, so let your enthusiasm shine through during the interview. Smile, maintain good eye contact, and express your passion for helping residents. A positive attitude can make a big difference!
