At a Glance
- Tasks: Coordinate essential home adaptations for residents, ensuring they live safely and independently.
- Company: Join a dynamic Adult Social Care team in Hackney, London.
- Benefits: 3-month contract with bi-weekly pay and the chance to make a real difference.
- Other info: Perfect for those passionate about social care and community support.
- Why this job: Support vulnerable residents and enhance their quality of life through vital services.
- Qualifications: Experience in administration or service coordination, strong communication skills required.
The predicted salary is between 32330 - 39514 £ per year.
Location: Hackney, London
Contract: 3 Month Contract
Hours: Full Time
Enhanced DBS Required
We are seeking a DFG Service Coordinator to join our dynamic Adult Social Care team for a 3-month contract. This role is pivotal in supporting the delivery of the Disabled Facilities Grant (DFG) Home Adaptations Service. As a customer-focused position, you will provide essential administrative and coordination support to help residents access home adaptations, enabling them to live safely and independently. You will serve as the primary contact for residents, manage DFG referrals, coordinate service activities, liaise with contractors and partner agencies, and ensure the efficient processing of applications.
Responsibilities:
- Manage and process Disabled Facilities Grant referrals using the case management system.
- Serve as the first point of contact for residents, carers, contractors, and partner organizations.
- Provide administrative support to the Home Adaptations Service.
- Assist residents with DFG applications and related inquiries.
- Conduct home visits as needed to support residents with administrative processes.
- Maintain accurate records and update case management systems.
- Coordinate customer surveys and KPI reporting.
- Raise purchase orders, process invoices, and support payment processes.
- Arrange meetings, take minutes, and manage correspondence.
- Liaise with internal departments, contractors, and external agencies.
- Respond to service requests, inquiries, and complaints professionally and promptly.
- Support the effective delivery of a person-centered home adaptations service.
Requirements:
- Experience in an administrative or service coordination role.
- Experience interacting directly with customers, residents, or service users.
- Strong organizational and administrative skills.
- Experience maintaining databases and computerised record systems.
- Excellent communication and interpersonal skills.
- Ability to manage competing priorities and meet deadlines.
- Proficiency in Microsoft Office and IT systems.
- Understanding of confidentiality and data protection requirements.
- Ability to work effectively both independently and as part of a team.
- GCSE English and Maths (or equivalent).
- Enhanced DBS.
- Experience within Adult Social Care, Housing, DFG Services, or Local Government.
- Experience processing referrals and managing case records.
- Knowledge of home adaptations or Disabled Facilities Grant processes.
- Experience working with contractors and external partners.
What's on Offer?
- 3 Month Contract
- Location: Hackney, London
- Enhanced DBS Required
- Bi-weekly Pay
- Opportunity to support vulnerable residents through a vital home adaptations service.
- A varied role combining administration, customer service, coordination, and stakeholder engagement.
- Ideal for candidates with experience as a DFG Coordinator, Service Coordinator, Housing Administrator, Adult Social Care Administrator, Adaptations Coordinator, Occupational Therapy Administrator, Customer Service Coordinator, or Support Services Officer.
Disabled Facilities Grant Service Coordinator employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a dynamic work environment where strategic leadership in the Special Educational Needs service can truly make a difference in children's lives. With a strong focus on collaboration and professional development, employees are encouraged to grow their skills while contributing to meaningful outcomes in the Bromley community. The supportive culture and commitment to high-quality services make this an attractive opportunity for those looking to lead impactful change.
StudySmarter Expert Advice🤫
We think this is how you could land Disabled Facilities Grant Service Coordinator
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Civic Recruitment Limited.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Civic Recruitment Limited!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Civic Recruitment Limited, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Civic Recruitment Limited or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Disabled Facilities Grant Service Coordinator
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Civic Recruitment Limited:Before hitting send, make sure to tailor your application specifically to Civic Recruitment Limited! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Civic Recruitment Limited
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
