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For Companies At a Glance
- Tasks: Deliver top-notch customer service across various channels and support the team with admin tasks.
- Company: Join a local authority committed to excellent public service.
- Benefits: Stable contract, professional development, and a supportive work environment.
- Other info: Office-based role with a friendly team and clear working hours.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: GCSE English (Grade C or above) and customer service experience required.
The predicted salary is between 20000 - 25000 £ per year.
6 months contract with a local authority.
Job Purpose
The Customer Services Assistant is responsible for delivering a professional, welcoming, and effective front-line service to members of the public, visitors, and internal stakeholders. The postholder provides multi-channel customer support, resolves enquiries at the first point of contact, and supports the wider Customer Services team with administrative duties. The role ensures that all interactions are customer-focused, accurate, and delivered in line with established service standards and policies.
Key Duties/Accountabilities
- Deliver efficient multi-channel customer services (face-to-face, telephone, online) and ensure compliance with service-level performance standards.
- Identify specialist enquiries, escalating and redirecting as required while ensuring positive outcomes, including for vulnerable customers.
- Support strong working relationships with internal teams, building users, facilities management, and partner agencies.
- Maintain responsibility for agreed administrative tasks to support end-to-end service delivery.
Essential Experience Required
- Experience delivering customer service across face-to-face, telephone, and online channels.
Essential Qualifications Required
- GCSE English (Grade C or above) or proven equivalent literacy skills.
Additional information to note
Working hours: 37 hours per week. The hours are Monday - Thursday 8.45am - 5pm and Friday 8.45am - 4.30pm. Awdry House, Ramnoth Road, Wisbech - office based only, no hybrid opportunities. Shortlisted CV will be invited to an assessment (writing) and if successful face to face interview.
Customer Service Assistant employer: Civic Recruitment Limited
Contact Detail:
Civic Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Research Civic Recruitment Limited and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common enquiries you might face as a Customer Service Assistant and prepare responses. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to ace the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in face-to-face, telephone, and online settings. We want to see how you've delivered excellent service in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Assistant role. We love seeing enthusiasm and a genuine interest in helping others, so let that passion come through.
Showcase Your Communication Skills: Since this role involves multi-channel support, make sure your application reflects your strong communication skills. Whether it's through your writing style or how you present your experiences, we want to see clarity and professionalism.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at StudySmarter, which we absolutely love to see!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss your experience with face-to-face, telephone, and online interactions. Think of specific examples where you resolved issues effectively, as this will show your ability to deliver a professional service.
✨Showcase Your Communication Skills
Since this role involves multi-channel support, practice articulating your thoughts clearly. During the interview, demonstrate your ability to listen actively and respond appropriately. This will highlight your customer-focused approach and ensure you come across as approachable.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Prepare by thinking through common scenarios, especially those involving vulnerable customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Familiarise Yourself with the Organisation
Research Civic Recruitment Limited and understand their values and service standards. Being knowledgeable about the organisation will not only impress your interviewers but also help you align your answers with their expectations and demonstrate your genuine interest in the role.