At a Glance
- Tasks: Support residents during their move-in process and manage administrative tasks for a new housing development.
- Company: Civic Recruitment Limited, dedicated to enhancing community living.
- Benefits: Competitive pay, hands-on experience, and the chance to contribute to a local housing project.
- Other info: Immediate start available for a dynamic two-month contract.
- Why this job: Be part of a meaningful project that helps people find their new homes.
- Qualifications: Previous admin experience in housing or fast-paced environments is a plus.
The predicted salary is between 30000 - 40000 £ per year.
This is a 2-month contract role supporting the successful handover of a new 92-unit housing development in Sutton. The purpose of this role is to provide comprehensive administrative support to the Allocations team, ensuring a smooth and efficient key-to-key process for new residents while maintaining service standards for ongoing voids management.
As a Temporary Allocations & Voids Administrator, you will play a crucial role in ensuring the seamless transition of residents into their new homes. Working closely with Allocations Officers, you will manage administrative processes, allowing the wider team to focus on lettings activities such as shortlisting, viewings, and sign-ups. You will also contribute to the efficient turnaround of void properties, supporting an average of 10 lets per week.
Key Responsibilities- Act as the main point of contact for residents regarding the key-to-key process
- Provide on-site support during move-in days at the new development
- Assist residents with queries, ensuring a positive and efficient experience
- Prepare viewing and tenancy sign-up packs
- Schedule and coordinate appointments for prospective tenants
- Ensure all documentation is accurate and prepared in advance
- Maintain and update the voids tracking spreadsheet with nomination and letting dates
- Manage workflow tasks and administrative trackers
- Upload and maintain accurate records on the NEC housing management system
- Collate compliance certificates and ensure records are complete
- Manage key handovers and returns, particularly for temporary accommodation moves
- Support general compliance and audit requirements
- Previous administrative experience within social housing, local authority, or lettings/voids management
- Experience supporting high-volume, fast-paced operations
- Proven ability to manage multiple tasks effectively
- Relevant housing or business administration qualification is beneficial
- Excellent organisational and time-management skills
- Strong attention to detail and accuracy
- Clear and professional communication skills
- Ability to work both independently and as part of a team
- Comfortable working in a fast-paced, evolving environment
- Familiarity with housing management systems is required
- Experience using NEC systems is highly desirable
This is a 2-month temporary contract. Pay is provided on a bi-weekly basis. Opportunity to be part of a significant local housing development project. Immediate or short-notice availability is highly desirable.
Customer Experience Specialist employer: Civic Recruitment Limited
Civic Recruitment Limited is an exceptional employer, offering a unique opportunity to contribute to a significant housing development in Sutton, Greater London. With a strong focus on employee growth and a collaborative work culture, we provide comprehensive support and training to ensure your success in the role of Temporary Allocations & Voids Administrator. Join us to make a meaningful impact in the community while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Civic Recruitment Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Civic Recruitment Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Civic Recruitment Limited.
How to prepare for a job interview at Civic Recruitment Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Civic Recruitment Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Civic Recruitment Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
