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- Tasks: Lead a team in delivering top-notch grounds maintenance and enhance resident satisfaction.
- Company: Civic Recruitment Limited, committed to community service and quality.
- Benefits: Full-time contract with opportunities for professional growth and development.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Experience in grounds maintenance and strong leadership abilities required.
- Other info: Join a dynamic team focused on safety, inclusivity, and high service standards.
The predicted salary is between 36000 - 60000 £ per year.
3 Month Contract With A local Authority
Job Purpose
The Estate Services Manager – Ground Maintenance will lead and manage a team responsible for high-quality grounds maintenance across a designated area. This includes overseeing estate inspections, monitoring service delivery, coordinating contractor work (e.g., tree maintenance), and collaborating with other front-line teams to enhance resident satisfaction.
Key Responsibilities
- Lead and manage a team delivering grounds maintenance and, where needed, support building cleaning services.
- Ensure all team members are safe, have completed risk assessments and relevant health & safety training, and comply with lone working arrangements.
- Actively promote and enforce health and safety protocols to maintain a safe working environment.
- Respond promptly to enquiries from residents and colleagues regarding service delivery.
- Carry out regular estate inspections, reporting service issues, communal repairs, compliance hazards, or tenancy management concerns.
- Conduct one-to-one meetings with team members, address underperformance, provide constructive feedback, and recognise achievements.
- Identify and schedule project work during quieter seasonal months.
- Monitor, order, and maintain sufficient stock of tools, equipment, and materials for the team.
- Ensure all work vehicles comply with the Southern Housing fleet policy.
- Ensure machinery is regularly serviced and fit for purpose.
- Collaborate with contractors as necessary for specialist works (e.g., tree maintenance).
- Carry out any other duties broadly consistent with the role as required.
Requirements
- Experience in a ground maintenance environment, including health & safety practices, risk assessments, COSHH compliance, and lone working procedures.
- Proven leadership experience, including recruiting, managing, training, and motivating a team.
- Experience in planning and optimising value-for-money service delivery, managing resources efficiently.
- Strong understanding of customer service principles, with the ability to build positive relationships with residents.
- Strong problem-solving and proactive mindset.
- Excellent communication skills, both written and verbal, to liaise with team members, residents, contractors, and stakeholders.
- Attention to detail for inspections and reporting.
- Ability to manage multiple priorities and ensure high service standards.
- Full, clean manual driving licence.
- Relevant health & safety or ground maintenance certifications are desirable but not essential.
- Demonstrates Southern Housing’s HEART values in all actions and decisions.
- Shows commitment to Equality, Diversity & Inclusion, Health & Safety, Compliance, and the Code of Conduct.
Estate Services Manager in Croydon employer: Civic Recruitment Limited
Contact Detail:
Civic Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Services Manager in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the estate services field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Familiarise yourself with their approach to grounds maintenance and customer service. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with residents and contractors, being able to articulate your thoughts clearly is key. Consider doing mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Estate Services Manager in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Estate Services Manager role. Highlight your experience in grounds maintenance, leadership, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved service delivery or led successful projects in the past. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Grounds
Familiarise yourself with the key responsibilities of the Estate Services Manager role. Understand the importance of grounds maintenance and how it impacts resident satisfaction. Be ready to discuss your experience in managing teams and ensuring high-quality service delivery.
✨Health & Safety First
Since health and safety is a big part of this role, brush up on relevant practices and regulations. Be prepared to share examples of how you've promoted safety in previous positions, including any risk assessments or training you've conducted.
✨Showcase Your Leadership Skills
This position requires strong leadership abilities. Think of specific instances where you've successfully managed a team, addressed underperformance, or recognised achievements. Highlight your approach to motivating team members and fostering a positive work environment.
✨Communication is Key
Excellent communication skills are essential for liaising with residents, contractors, and stakeholders. Prepare to demonstrate your ability to build relationships and handle enquiries effectively. Consider sharing examples of how you've resolved issues or improved service delivery through effective communication.
