At a Glance
- Tasks: Lead operational management and governance of diverse housing contracts.
- Company: Civic Recruitment Limited, a local authority-focused organisation.
- Benefits: Hybrid working options, competitive salary, and professional development opportunities.
- Other info: Join a dynamic team with a commitment to accountability and continuous improvement.
- Why this job: Make a real impact in housing while enhancing your contract management skills.
- Qualifications: Experience in contract management and strong stakeholder relationship skills.
The predicted salary is between 40000 - 50000 £ per year.
- Contract | Civic Recruitment Limited | United Kingdom
- Job Information
- Work Experience Management Experience
- Interim & Executive Management
- City London
- Province City of London
- Postal Code EC1M
Job Description
- 6 Month Contract With a Local Authority
- Job Purpose
To lead the effective operational management, governance, and performance oversight of contractual arrangements across a diverse housing portfolio.
The Contract Manager (Operations) will ensure contractual commitments are translated into effective service delivery, with a strong focus on compliance, performance improvement, risk management, and delivering value for money.
Working closely with internal teams, external partners, and senior stakeholders, the post holder will provide expert guidance on contractual obligations, establish robust governance frameworks, and ensure services are delivered in line with agreed standards, organisational objectives, and regulatory requirements.
Key Responsibilities
- Develop, implement, and maintain a comprehensive operational contract management framework covering leases, management agreements, service level agreements (SLAs), and related contractual arrangements.
- Establish effective governance and assurance processes to monitor contractual performance, compliance, risk, and service delivery.
- Act as a subject matter expert on contractual obligations, providing advice and guidance to internal teams and stakeholders.
- Monitor provider performance against agreed KPIs, service standards, contractual commitments, and statutory requirements.
- Conduct audits, reviews, and assurance activities to identify compliance issues and opportunities for improvement.
- Identify, assess, and manage contractual, operational, financial, legal, and reputational risks.
- Develop and oversee corrective action plans where performance issues or contractual breaches are identified.
- Investigate, document, and resolve contractual issues, escalating significant concerns where required.
- Manage relationships with external providers, partners, local authorities, and internal stakeholders to support effective service delivery.
- Lead contract variations, change control processes, and change-in-law activities, ensuring impacts are understood, recorded, and managed appropriately.
- Support the development and review of KPIs, SLAs, and performance management frameworks.
- Produce accurate, evidence-based reports and performance insights for senior management, committees, and Board-level reporting.
- Drive continuous improvement across contract management processes, systems, governance, and reporting.
- Promote accountability, transparency, and effective contract management practices across the organisation.
- Undertake any other reasonable duties required to support operational and commercial objectives.
Requirements
Experience and Knowledge
- Proven experience in operational contract management, governance, supplier management, or a related commercial role.
- Strong understanding of contractual obligations and the ability to interpret agreements and translate requirements into effective operational delivery.
- Experience managing complex contracts, multiple stakeholders, and service-led environments.
- Experience in housing, student accommodation, healthcare, facilities management, or similar operational sectors is desirable.
- Strong knowledge of performance management, compliance monitoring, assurance, and risk management.
Skills and Abilities
- Strong stakeholder management and relationship-building skills.
- Ability to influence and challenge constructively at all levels of an organisation.
- Excellent analytical skills with the ability to interpret data, identify trends, and provide evidence-based recommendations.
- Ability to manage competing priorities within complex and fast-paced environments.
- Strong communication skills, including the ability to prepare reports and present information to senior leaders.
- Ability to lead through influence and drive accountability without direct authority.
- Strong focus on service quality, continuous improvement, and value for money.
Qualifications and Other Requirements
- Relevant professional qualification or equivalent experience in contract management, commercial management, governance, or a related discipline.
- Demonstrable experience working with contractual frameworks and service delivery models.
- Commitment to organisational values, including being Honest, Efficient, Accountable, Respectful, and Trusted.
- Ability to work collaboratively across teams and with external partners.
- Additional Information
Location
- Fleet House, Clerkenwell, London (Hybrid working available - Depending on Experience)
- #J-18808-Ljbffr
Contract Manager (operations) employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a dynamic work environment where strategic leadership in the Special Educational Needs service can truly make a difference in children's lives. With a strong focus on collaboration and professional development, employees are encouraged to grow their skills while contributing to meaningful outcomes in the Bromley community. The supportive culture and commitment to high-quality services make this an attractive opportunity for those looking to lead impactful change.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager (operations)
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Civic Recruitment Limited. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Civic Recruitment Limited.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Civic Recruitment Limited.
We think you need these skills to ace Contract Manager (operations)
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Civic Recruitment Limited and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Civic Recruitment Limited
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Civic Recruitment Limited will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Civic Recruitment Limited.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Civic Recruitment Limited.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Civic Recruitment Limited. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
