At a Glance
- Tasks: Support daily operations of Children's Contact Centres and ensure a safe environment.
- Company: Civic Recruitment Limited, dedicated to community support and care.
- Benefits: Flexible hours, valuable experience in social care, and a chance to make a difference.
- Other info: 18 hours per week, based in Bromley, with a focus on teamwork and safety.
- Why this job: Join a meaningful role that impacts children's lives and supports families.
- Qualifications: Experience with children or in social care is a plus; good education required.
The predicted salary is between 12000 - 16000 £ per year.
This is a 3-month contract position with a local authority, focused on supporting the day-to-day operations of Children’s Contact Centres. The role is crucial in ensuring a safe, secure, and welcoming environment for children, families, and visitors. It contributes to the effective delivery of contact services while upholding high standards of safety, confidentiality, and professional practice.
Responsibilities:
- Support the daily operation of Children’s Contact Centres to ensure a safe and welcoming environment.
- Assist in the coordination of contact sessions and centre activities.
- Ensure facilities are prepared and maintained to support service delivery.
- Carry out basic site maintenance and health & safety checks.
- Report faults, risks, or maintenance issues promptly.
- Ensure compliance with health and safety procedures at all times.
Requirements:
Essential Experience Required:
- Experience working with children, families, or within a social care setting (desirable).
- Experience in an administrative or support role.
- Experience working in a team and collaborating with external partners.
Essential Qualifications Required:
- Good standard of education, including English and Maths (or equivalent).
- Relevant training or qualifications in childcare, social care, or safeguarding (desirable).
Additional Information:
- Working hours: 18 hours per week.
- Location: Churchill Court, 2 Westmoreland Road, Bromley, Kent, BR1 1AS, United Kingdom.
- Hours: 2:00 – 6:00 on Fridays and 9:00 – 5:00 on Saturdays and Sundays. This schedule is non-negotiable.
- The successful candidate will primarily be based at Royston Children’s Contact Centre, not at the Civic Centre.
- DBS required.
- We operate on a bi-weekly schedule.
Contact Centre Support Worker employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a meaningful opportunity to support children and families in a vital role within the community. With a strong commitment to safety and professional practice, employees benefit from a collaborative work culture that values teamwork and personal growth. Located in Bromley, the company provides a supportive environment where staff can develop their skills while making a positive impact on the lives of those they serve.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Support Worker
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Civic Recruitment Limited, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Contact Centre Support Worker
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Civic Recruitment Limited. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Civic Recruitment Limited. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Civic Recruitment Limited
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Civic Recruitment Limited.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Contact Centre Support Worker role at Civic Recruitment Limited, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Civic Recruitment Limited that you can think critically and act effectively under pressure.
