At a Glance
- Tasks: Support Social Care and Education Services with data management and administrative tasks.
- Company: Join a dedicated team making a difference in children's services.
- Benefits: Earn £16.88 per hour, enjoy hybrid working, and gain valuable experience.
- Other info: Part-time role with flexible hours and excellent career development opportunities.
- Why this job: Be the first point of contact for referrals and help shape children's futures.
- Qualifications: 5 GCSEs including English and strong admin skills required.
The predicted salary is between 16.88 - 16.88 £ per hour.
This role is a 9-month part-time contract within the Records and Data Team, providing essential business support to Social Care and Education Services. The successful candidate will be integral to Family & Children's Services, handling referral screening, data management, and administrative support. As the first point of contact for incoming referrals, you will maintain accurate records and support managers and professionals across various service areas. This position demands a high level of accuracy, professionalism, emotional resilience, and the ability to manage highly sensitive and confidential information.
Responsibilities
- Referral Screening & Processing: Serve as the initial contact for referrals received by Children's Services. Screen, record, process, and prioritise referrals according to legislation, service criteria, and departmental procedures. Ensure accurate recording and distribution of referrals to appropriate teams. Escalate urgent safeguarding concerns as per procedures.
- Information Management: Collect, record, and share information to support assessments and decision-making processes. Liaise with internal departments and external agencies to obtain necessary information. Ensure information is recorded accurately and securely, maintaining compliance with safeguarding, confidentiality, and data protection requirements.
- Records & Database Administration: Maintain accurate electronic records and case information. Update databases, spreadsheets, and management information systems. Ensure records remain accurate, current, and compliant with organizational standards. Support operational activity and performance reporting.
- Data Reporting & Analysis: Produce reports and management information as required. Validate data and identify inconsistencies or errors. Support requests for statistical information and performance data. Assist with Freedom of Information (FOI) requests and compliance reporting.
- Administrative Support: Provide administrative support across the Records and Data Team. Respond to telephone and email inquiries professionally. Prepare, type, scan, file, and distribute documents. Organize meetings and provide administrative support to managers and professionals. Assist with service priorities and changing operational requirements.
- Business Support: Provide high-quality support to managers and practitioners across Children's Services and Education. Support service delivery through effective administration and data management. Work collaboratively with colleagues to ensure excellent customer service.
Requirements
- Essential: 5 GCSEs (or equivalent), including English. Strong administrative and data management experience. Excellent Microsoft Office skills. Experience maintaining databases, electronic records, and spreadsheets. Ability to handle highly confidential and sensitive information. Strong organizational and communication skills. Ability to work effectively under pressure.
- Desirable: Previous Local Authority, Education, Children's Services, or Social Care experience. Experience handling referrals, records management, or data administration. Experience supporting safeguarding or children's services teams.
This is a 9-month temporary contract. Candidates should live locally or within a reasonable commuting distance of Colwyn Bay.
Business Support Officer (part time) in Colwyn Bay employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a dynamic work environment where strategic leadership in the Special Educational Needs service can truly make a difference in children's lives. With a strong focus on collaboration and professional development, employees are encouraged to grow their skills while contributing to meaningful outcomes in the Bromley community. The supportive culture and commitment to high-quality services make this an attractive opportunity for those looking to lead impactful change.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer (part time) in Colwyn Bay
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Business Support Officer (part time) in Colwyn Bay
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Civic Recruitment Limited
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Civic Recruitment Limited.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Civic Recruitment Limited that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
