At a Glance
- Tasks: Provide second-line technical support and resolve IT incidents for a local authority.
- Company: Civic Recruitment Limited, transforming recruitment in public and private sectors.
- Benefits: Hybrid working after training, competitive salary, and opportunities for continuous learning.
- Other info: Fast-paced environment with opportunities for career growth and skill development.
- Why this job: Join a dynamic team and make a real impact on IT service delivery.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent communication.
The predicted salary is between 32040 - 39160 £ per year.
Chichester, United Kingdom | Posted on 07/08/2026
At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation.
That’s why we are passionate about transforming recruitment in the public and private sectors.
In the modern job market, organisations in both public and private sectors face significant workforce challenges.
Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints.
Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries.
These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.
Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs.
Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens.
With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.
Job Description
- 7 Month Contract With A Local Authority
- Job Purpose
The Systems Support Analyst provides second-line technical support for IT incidents, service requests, and escalated technical issues, ensuring the timely restoration of services and a high standard of customer support.
Working closely with Service Desk colleagues, technical specialists, resolver groups, and third-party suppliers, the role diagnoses and resolves a wide range of technical issues while contributing to continual service improvement and knowledge sharing across the IT function.
Key Responsibilities
- Provide second-line support for incidents, service requests, and technical issues escalated from first-line support teams.
- Diagnose and resolve technical issues relating to Microsoft 365, Windows, Active Directory, endpoint technologies, identity services, and business applications.
- Investigate, troubleshoot, and resolve complex technical problems, escalating where necessary.
- Work collaboratively with resolver groups, technical specialists, and third-party suppliers to restore IT services efficiently.
- Ensure incidents and service requests are accurately logged, updated, and resolved within agreed service levels.
- Provide technical guidance and support to Level 1 Service Desk colleagues when required.
- Contribute to knowledge management by creating and maintaining technical documentation and support articles.
- Identify opportunities for continual service improvement and recommend enhancements to processes and support practices.
- Deliver excellent customer service by communicating effectively with users throughout the incident and request lifecycle.
- Maintain up-to-date knowledge of supported technologies, systems, and industry best practices.
Requirements
- Experience working within an IT Service Desk, Technical Support, or IT Operations environment.
- Strong troubleshooting skills across Microsoft 365, Windows, Active Directory, and related technologies.
- Experience investigating and resolving technical incidents and managing service requests.
- Experience using IT Service Management (ITSM) platforms such as Halo, Service Now, Ivanti, or equivalent.
- Excellent analytical and problem-solving skills with the ability to diagnose technical issues effectively.
- Strong communication and customer service skills, with the ability to explain technical information clearly to users.
- Ability to manage competing priorities and work effectively in a fast-paced support environment.
- A proactive approach to continuous learning and service improvement.
- Additional Information
Location
Chichester (Power Place). Hybrid working available following the initial training period, with office attendance required five days per week during onboarding.
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Systems Support Analyst in Chichester employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a dynamic work environment where strategic leadership in the Special Educational Needs service can truly make a difference in children's lives. With a strong focus on collaboration and professional development, employees are encouraged to grow their skills while contributing to meaningful outcomes in the Bromley community. The supportive culture and commitment to high-quality services make this an attractive opportunity for those looking to lead impactful change.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support Analyst in Chichester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Civic Recruitment Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Civic Recruitment Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Civic Recruitment Limited!
✨Direct Apply to Civic Recruitment Limited
Let's not forget to apply directly through the Civic Recruitment Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Systems Support Analyst in Chichester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Civic Recruitment Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Civic Recruitment Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Civic Recruitment Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
