At a Glance
- Tasks: Be the friendly face of the Council, helping residents with their enquiries.
- Company: Join a supportive local authority team in Carmarthenshire.
- Benefits: Flexible hours, bi-weekly payments, and a chance to make a difference.
- Other info: Work in a dynamic environment with opportunities for personal growth.
- Why this job: Gain valuable customer service experience while helping your community.
- Qualifications: Experience in customer service and great communication skills required.
The predicted salary is between 28168 - 34428 £ per year.
- Contract | Civic Recruitment Limited | United Kingdom
- Job Information
- City Carmarthen
- Province Carmarthenshire (Sir Gaerfyrddin GB-GFY)
- Postal Code SA31
Job Description
- 5 Month Contract With A Local Authority
- Job Purpose
To provide a high-quality, responsive, and customer-focused first point of contact between residents and Council services.
The postholder will handle enquiries across telephone, face-to-face, and other access channels, providing accurate information, resolving enquiries wherever possible, and ensuring customers are directed to the appropriate service when required.
The role will support customers across a wide range of Council services while encouraging the appropriate use of online services to improve accessibility and efficiency.
Key Responsibilities
- Respond to customer enquiries primarily by telephone, while also providing support through face-to-face and other access channels.
- Provide accurate, timely, and professional information and advice across a range of Council services.
- Act as an effective link between customers and Council services, resolving enquiries at the first point of contact wherever possible.
- Support customers with enquiries relating to Housing Repairs, Refuse and Recycling, Public Protection, and other Council services.
- Identify customers’ needs and provide appropriate information, guidance, and support.
- Recognise and respond positively and sensitively to customers who may be experiencing challenging circumstances.
- Encourage and support customers to access appropriate online services where this is suitable.
- Record customer enquiries and actions accurately using relevant Council systems.
- Maintain high standards of customer care, professionalism, confidentiality, and data protection.
- Work flexibly across different access channels and locations within Carmarthenshire to meet operational requirements.
- Contribute to a positive and supportive Contact Centre environment and the continuous improvement of customer services.
- Work effectively as part of a team while managing a busy and varied workload.
- Comply with Council policies, procedures, service standards, and relevant legislation.
Requirements
- Experience of working in a customer service, contact centre, public-facing, or similar environment.
- Experience of recognising and responding positively to customers’ needs.
- Excellent verbal and written communication skills, with the ability to communicate clearly with a diverse range of customers.
- A caring, professional, and customer-focused approach.
- Good IT and keyboard skills, with the ability to use customer service and information systems accurately.
- Ability to work accurately and efficiently in a busy environment.
- Confidence and resilience when dealing with challenging or sensitive customer situations.
- Ability to listen effectively, understand customer needs, and provide appropriate information or solutions.
- Ability to work flexibly across different access channels and locations according to operational requirements.
- Proactive approach with a commitment to delivering high-quality customer care.
- Ability to work effectively as part of a team and contribute positively to service delivery.
- Additional Information
Location
Carmarthenshire; may be required to work across different Council locations. Contact Centre operational Monday to Friday, 8:30am–6:00pm.
Hours per week
To be confirmed.
Bi-Weekly Payments
Payment made every two weeks.
#J-18808-Ljbffr
Customer Services Officer in Carmarthen employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a dynamic work environment where strategic leadership in the Special Educational Needs service can truly make a difference in children's lives. With a strong focus on collaboration and professional development, employees are encouraged to grow their skills while contributing to meaningful outcomes in the Bromley community. The supportive culture and commitment to high-quality services make this an attractive opportunity for those looking to lead impactful change.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Officer in Carmarthen
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Civic Recruitment Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Civic Recruitment Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Officer in Carmarthen
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Civic Recruitment Limited.
How to prepare for a job interview at Civic Recruitment Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Civic Recruitment Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Civic Recruitment Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
