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- Tasks: Provide compassionate support to vulnerable individuals in emergency situations.
- Company: Local authority dedicated to community care and support.
- Benefits: Flexible hours, bi-weekly pay, and valuable experience in a caring role.
- Other info: Opportunity for personal growth and teamwork in a supportive environment.
- Why this job: Make a real difference in people's lives while gaining hands-on experience.
- Qualifications: GCSEs in Maths and English, strong communication skills, and a full UK driving licence.
The predicted salary is between 24000 - 30000 £ per year.
3 Month Contract With A Local Authority
Job Purpose
To provide an efficient, reliable, and compassionate response service to users of Telecare, attending emergency alarm calls and supporting vulnerable and elderly individuals in their homes. The role ensures customer safety, wellbeing, and reassurance through timely and effective intervention.
Key Responsibilities
- Respond to emergency and priority alarm calls from vulnerable and elderly customers.
- Attend customer properties to provide practical help, care, and support as required.
- Liaise with the control centre, next of kin, care agencies, and emergency services during incidents.
- Maintain accurate, clear, and up-to-date records of visits and actions taken.
- Carry out routine visits to sheltered housing schemes when required.
- Install, test, and maintain telecare equipment including alarm units and pendants.
- Use mobile devices, tablets, and communication systems to receive and manage calls.
- Drive safely to attend callouts and maintain vehicle logs and equipment records.
- Work collaboratively with colleagues to ensure high levels of customer satisfaction and service delivery.
- Support continuous service improvement and assist in adopting new technologies.
- Participate in training, team meetings, and provide support/mentoring to colleagues when required.
Requirements
- GCSEs (or equivalent) including Maths and English (minimum Grade C / Level 4).
- Strong communication skills with the ability to engage empathetically with vulnerable individuals.
- Ability to remain calm and make decisions in emergency or high-pressure situations.
- Competent in using IT systems, mobile technology, and communication devices.
- Ability to work independently and as part of a team.
- Customer-focused approach with a caring and supportive attitude.
- Full UK driving licence.
- Flexibility to work evenings, weekends, bank holidays, and overtime where required.
Desirable: experience in customer-facing roles, telecare, or care-related services; ability to speak Welsh or other community languages.
Additional Information
- Location: County Hall (base) with mobile/remote working across service areas
- Hours: 37 hours per week
- Role Type: Field-based with travel to customer homes
- Payment Frequency: Bi-weekly
Mobile Responder in Cardiff employer: Civic Recruitment Limited
Contact Detail:
Civic Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Responder in Cardiff
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know about opportunities in the care sector. Personal connections can often lead to job openings that aren't advertised.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common interview questions your way, especially those related to handling emergencies and supporting vulnerable individuals. The more you practice, the more confident you'll feel.
✨Tip Number 3
Show off your tech skills! Since this role involves using mobile devices and communication systems, be ready to discuss your experience with these tools. Highlight any relevant training or certifications you've got up your sleeve.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team and making a difference in the community.
We think you need these skills to ace Mobile Responder in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Mobile Responder. We want to see how you can provide that compassionate response service we value!
Showcase Your Communication Skills: Since strong communication is key in this role, use your application to demonstrate your ability to engage empathetically. Share examples of how you've supported vulnerable individuals in the past – it’ll really make you stand out!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to include all relevant details without overwhelming us with unnecessary information.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Role Inside Out
Make sure you thoroughly understand the job description for the Mobile Responder position. Familiarise yourself with the key responsibilities, especially around responding to emergency calls and supporting vulnerable individuals. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role involves working with vulnerable and elderly customers, it's crucial to convey your empathetic nature during the interview. Prepare examples from your past experiences where you've successfully supported someone in need or handled a sensitive situation with care. This will highlight your suitability for the role.
✨Demonstrate Your Tech Savviness
As a Mobile Responder, you'll be using various mobile devices and communication systems. Brush up on your IT skills and be ready to discuss any relevant experience you have with technology. You might even want to mention how you've adapted to new tech in previous roles, as this shows your willingness to learn and improve.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your decision-making in high-pressure situations. Think of specific instances where you've had to remain calm and make quick decisions. Practising these scenarios will help you articulate your thought process clearly during the interview.