At a Glance
- Tasks: Supervise café operations, ensuring excellent service and team support.
- Company: Join a vibrant local authority café in Blackburn.
- Benefits: Gain valuable experience in hospitality with a supportive team.
- Other info: Flexible hours and opportunities for professional growth.
- Why this job: Lead a dynamic team and create memorable customer experiences.
- Qualifications: Previous supervisory experience in hospitality and strong customer service skills.
The predicted salary is between 24000 - 30000 £ per year.
- Contract | Civic Recruitment Limited | United Kingdom
- Job Information
- Work Experience 4-5 years
- Food / Catering / Hospitality
- City Blackburn
- Province Lancashire
- Postal Code BB1
Job Description
- 1 month contract with a Local Authority
- Job Purpose
The Café Supervisor will support the Café Manager in the day-to-day operation of the café, ensuring excellent customer service, efficient service delivery, and effective supervision of front-of-house staff.
The postholder will lead by example, maintain high standards of cleanliness and food safety, and help create a welcoming environment for all customers visiting Avenham Park Café.
The role requires previous supervisory experience within a hospitality, café, restaurant, or catering environment and the ability to motivate and support a team in a busy customer-focused setting.
Key Responsibilities
- Team Supervision
- Supervise and support front-of-house staff during daily café operations.
- Allocate duties and monitor staff performance to ensure efficient service delivery.
- Provide guidance, coaching, and on-the-job training to team members.
- Support the Café Manager in maintaining staff morale and promoting teamwork.
- Assist with staff scheduling and ensuring adequate staffing levels during service periods.
- Customer Service
- Deliver and promote excellent customer service standards at all times.
- Handle customer queries, requests, and complaints professionally and efficiently.
- Create a welcoming and positive experience for all customers.
- Lead by example in providing friendly and professional service.
- Operational Support
- Assist the Café Manager with the daily running of the café.
- Ensure service areas are prepared and fully stocked before opening.
- Monitor stock levels and report shortages to the Café Manager.
- Support cash handling procedures, till operations, and end-of-day reconciliations.
- Assist with ordering, receiving, and storing supplies when required.
- Food Safety and Compliance
- Ensure compliance with food hygiene, health and safety, and company policies.
- Maintain high standards of cleanliness throughout customer and service areas.
- Ensure safe working practices are followed by all staff members.
- Report maintenance issues, hazards, or health and safety concerns promptly.
- Administration and Record Keeping
- Complete relevant records and documentation accurately.
- Assist with monitoring stock control and wastage levels.
- Support reporting requirements and operational audits as directed by the Café Manager.
Experience Required
- Previous experience working in a café, restaurant, catering, or hospitality environment.
- Experience supervising or leading front-of-house teams.
- Experience delivering excellent customer service in a fast-paced environment.
- Experience handling customer enquiries and resolving complaints effectively.
- Experience operating tills and handling cash transactions.
- Experience within a visitor attraction, park café, leisure, or tourism setting.
- Experience with stock control and ordering processes.
- Experience training or mentoring staff.
Qualifications
- Good standard of general education.
- Level 2 Food Safety and Hygiene Certificate (or willingness to obtain).
- Supervisory or Team Leader qualification.
- Health and Safety training.
- Key Skills and Competencies
- Communication and Interpersonal Skills
- Organisation and Time Management
- Problem Solving
- Attention to Detail
- Cash Handling and Numeracy
- Reliability and Flexibility
- Ability to Work Under Pressure
- Additional Information
Working Hours
37 hours per week
Closing Date
- Applications closing soon – early applications are encouraged
- #J-18808-Ljbffr
Café Supervisor in Blackburn employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a dynamic work environment where strategic leadership in the Special Educational Needs service can truly make a difference in children's lives. With a strong focus on collaboration and professional development, employees are encouraged to grow their skills while contributing to meaningful outcomes in the Bromley community. The supportive culture and commitment to high-quality services make this an attractive opportunity for those looking to lead impactful change.
StudySmarter Expert Advice🤫
We think this is how you could land Café Supervisor in Blackburn
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Café Supervisor in Blackburn
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Civic Recruitment Limited
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Civic Recruitment Limited. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
