At a Glance
- Tasks: Support residents facing financial hardship and administer crisis payments.
- Company: Local authority dedicated to community support and resilience.
- Benefits: Flexible work pattern, remote options, and a chance to make a real difference.
- Other info: 4-month contract with opportunities for professional growth and development.
- Why this job: Join a mission-driven team and help empower your community during tough times.
- Qualifications: Experience in benefits or financial support and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
4-month contract position with a local authority focused on delivering a targeted, customer-focused service as part of the Council’s Crisis Resilience Fund (CRF). The role is crucial in supporting residents experiencing or at risk of financial hardship.
Responsibilities include:
- Processing applications for Crisis Support Payments and Housing-related payments accurately and in line with policy.
- Making timely, well-reasoned decisions, prioritising urgent and vulnerable cases.
- Ensuring all awards are fully assessed, verified, and recorded.
- Identifying and escalating safeguarding concerns where appropriate.
- Proactively engaging with residents (primarily via telephone) to assess financial needs.
- Identifying opportunities to increase household income, including benefit entitlement and grants.
- Supporting residents in reducing expenditure through budgeting, utility savings, and debt management.
- Providing tailored, holistic financial advice based on individual circumstances.
- Referring residents to appropriate internal teams and external agencies (e.g., debt advice services and voluntary organizations).
Essential Experience Required:
- Experience working in a Benefits, Revenues, or financial support environment.
- Experience supporting vulnerable customers or those in financial hardship.
- Proven ability to manage caseloads and deliver outcomes within deadlines.
Essential Qualifications Required:
- Relevant qualification in Benefits, Finance, Public Services, or a related field (desirable).
- Evidence of ongoing professional development within welfare benefits or financial inclusion.
- Safeguarding training (desirable).
Additional Information:
- Working hours: 36 hours per week.
- Enhanced DBS required.
- Location: Waltham Forest Town Hall, Forest Road, Walthamstow, E17 4JF, United Kingdom.
- Work pattern: 1-2 days per week in the office, 3-4 days remote.
The role closes on 8th June 2026, apply ASAP.
Benefits Assessment Officer employer: Civic Recruitment Limited
Civic Recruitment Limited is an exceptional employer, offering a supportive work culture that prioritises community impact and employee development. Located in Walthamstow, the role of Benefits Assessment Officer provides meaningful opportunities to assist residents in financial hardship while enjoying flexible working arrangements and a commitment to professional growth within the local authority framework.
StudySmarter Expert Advice🤫
We think this is how you could land Benefits Assessment Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the community and social sector. Let them know you're on the hunt for a Benefits Assessment Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for roles in benefits and financial support. Practice your responses, focusing on your experience with vulnerable customers and managing caseloads. Confidence is key, so get comfortable talking about your skills!
✨Tip Number 3
Show your passion for helping others! When you get the chance to chat with potential employers, highlight your commitment to supporting residents in financial hardship. Share specific examples of how you've made a difference in previous roles.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles like the Benefits Assessment Officer. Plus, you'll be the first to know about new opportunities that match your skills and interests.
We think you need these skills to ace Benefits Assessment Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in benefits and financial support. We want to see how your skills align with the role, so don’t hold back on showcasing relevant examples!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’re a great fit!
Show Your Passion for Helping Others:This role is all about supporting residents in need, so let your passion shine through! Share any experiences where you’ve made a difference in someone’s life, especially in financial hardship situations.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Stuff
Make sure you brush up on the specifics of benefits assessment and financial support. Understand the key policies and procedures related to Crisis Support Payments and Housing-related payments. This will show that you're not just interested in the role, but that you’re also knowledgeable about what it entails.
✨Show Empathy
Since this role involves working with vulnerable residents, it's crucial to demonstrate your ability to empathise and connect with people facing financial hardship. Prepare examples from your past experience where you've successfully supported individuals in similar situations, highlighting your communication skills and understanding.
✨Be Ready for Scenarios
Expect scenario-based questions during the interview. Think about how you would handle urgent cases or safeguarding concerns. Practising these scenarios can help you articulate your thought process and decision-making skills clearly, which is vital for this position.
✨Highlight Your Organisation Skills
This role requires managing caseloads effectively, so be prepared to discuss how you prioritise tasks and meet deadlines. Share specific examples of how you've managed multiple responsibilities in the past, showcasing your organisational skills and ability to deliver results under pressure.
