At a Glance
- Tasks: Manage repair requests and provide top-notch customer service in a dynamic team.
- Company: Join Basildon Council's vibrant Housing Repairs team.
- Benefits: Earn £18.66 per hour, enjoy hybrid working, and receive bi-weekly pay.
- Other info: Potential for contract extension and excellent career growth opportunities.
- Why this job: Make a real difference by supporting council tenants and leaseholders.
- Qualifications: Experience in administration and customer service is essential.
The predicted salary is between 18.66 - 18.66 £ per hour.
We are seeking a dynamic and customer-oriented Repairs Administrator to join the Housing Repairs team at Basildon Council. In this role, you will be instrumental in handling repair requests, addressing customer inquiries and complaints, and providing scheduling support. You will also manage housing disrepair administration in collaboration with Morgan Sindall. This position is ideal for individuals with robust administrative abilities and experience in housing, repairs, customer service, or property maintenance sectors.
Responsibilities
- Handle repair requests, inquiries, and complaints through phone, email, and in-person interactions.
- Offer administrative support to the Housing Repairs service.
- Keep precise records within housing and repairs systems.
- Aid in scheduling operatives and managing daily repairs administration.
- Process rechargeable repair orders and associated paperwork.
- Investigate and address housing disrepair claims and customer complaints.
- Provide guidance and updates to tenants, leaseholders, colleagues, and contractors.
- Ensure all tasks are completed within established service standards and timelines.
- Assist in performance monitoring and reporting activities.
- Consistently deliver a professional and customer-focused service.
Essential Requirements
- Prior administrative experience in housing, repairs, property services, or a customer service setting.
- Experience in managing customer inquiries and complaints.
- Strong organizational and data entry capabilities.
- Excellent written and verbal communication skills.
- Ability to handle a demanding workload and meet deadlines.
- Proficiency in IT, including databases and Microsoft Office.
- Keen attention to detail and accuracy.
Desirable
- Experience in Social Housing or Local Authority services.
- Understanding of housing repairs and maintenance procedures.
- Experience with housing disrepair cases.
- Experience supporting schedulers or repairs teams.
What's on Offer?
- £18.66 per hour (Umbrella)
- 3 Month Contract
- Location: Basildon, Essex
- Hybrid Working – 3 Days in the Office
- Bi-weekly Pay
- Opportunity to join a vibrant Housing Repairs team supporting council tenants and leaseholders.
- Potential for contract extension for the right candidate.
This role is suitable for individuals with experience as a Repairs Administrator, Housing Administrator, Repairs Coordinator, Property Administrator, Maintenance Administrator, Customer Service Advisor, Housing Repairs Officer, or Scheduling Administrator.
Repairs Administrator in Basildon employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a dynamic work environment where strategic leadership in the Special Educational Needs service can truly make a difference in children's lives. With a strong focus on collaboration and professional development, employees are encouraged to grow their skills while contributing to meaningful outcomes in the Bromley community. The supportive culture and commitment to high-quality services make this an attractive opportunity for those looking to lead impactful change.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Administrator in Basildon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Civic Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Civic Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repairs Administrator in Basildon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Civic Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at Civic Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Civic Recruitment Limited!
How to prepare for a job interview at Civic Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
