6 months contract with a Local Authority <\/b>
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Job Summary:<\/b>
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â ¢ The Tenancy Services Co\-ordinator will support the Tenancy and Estates Team within Housing Management at Ashfield District Council.
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â ¢ The role involves delivering effective administrative and customer\-focused support to ensure high\-quality tenancy and estate management services.
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â ¢ The postholder will coordinate appointments, manage tenancy\-related requests, support housing officers with visits and inspections, and provide front\-line assistance to residents.
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â ¢ This is a temporary 26\-week position based at Urban Road, Kirkby, working full\-time office hours.
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Key Duties\/Accountabilities (Sample):<\/b>
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â ¢ Provide administrative support to the Tenancy\/Estates Team in accordance with established procedures and service standards.
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â ¢ Maintain and coordinate appointment systems for housing surgeries, estate inspections, new tenant visits and introductory tenancy reviews.
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â ¢ Administer mutual exchanges, tenancy successions, assignments and permission requests for Housing Officer review.
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â ¢ Handle telephone and face\-to\-face enquiries, providing housing advice and resolving customer queries.
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â ¢ Initiate outgoing calls and gather customer feedback to support service improvements.
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â ¢ Support Housing Officers during tenancy visits, inspections, safe and well checks and estate\-based activities.
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â ¢ Process requests for TV licences, keys\/fobs, screening referrals and other tenancy\-related applications.
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â ¢ Assist with sheltered scheme reviews and refurbishment activities.
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â ¢ Provide cover for the Lifeline Service where required.
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â ¢ Maintain accurate electronic filing systems and housing management databases, including data inputting, scanning and retrieval of records.
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â ¢ Prepare statistical reports and performance information to support management requirements.
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â ¢ Draft and issue standard and non\-standard tenancy correspondence.
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â ¢ Contribute to team targets and continuous service improvement initiatives.
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â ¢ Ensure compliance with Council policies, Health & Safety legislation, Equality and Diversity standards and data protection requirements.
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Skills\/Experience:<\/b>
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â ¢ Experience working within a housing management or social housing environment.
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â ¢ Strong customer service experience, including call handling and face\-to\-face interaction.
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â ¢ Experience working within a busy office environment.
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â ¢ Knowledge of tenancy processes including mutual exchanges, successions and tenancy changes.
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â ¢ Understanding of social housing issues and their impact on residents.
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â ¢ Excellent verbal and written communication skills.
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â ¢ Strong organisational skills with the ability to prioritise workload effectively.
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â ¢ Ability to work independently with minimal supervision.
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â ¢ High level of IT proficiency, including Microsoft Word, Excel and electronic record systems.
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â ¢ Accurate data entry and record management skills.
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â ¢ Ability to contribute to performance targets and service improvement.
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Additional Information:<\/b>
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â ¢ The closing date: 18\/02\/2026.
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â ¢ Location: Urban Road, Kirkby, Nottinghamshire (office\-based).
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â ¢ Duration: 26 weeks.
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â ¢ Hours: 37 per week (Monâ Thurs 08:30â 17:00, Fri 08:30â 16:30).
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⠢ Rate: £17.70 Umbrella.
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