At a Glance
- Tasks: Assist patients and provide administrative support in a friendly healthcare environment.
- Company: Civic Medical Centre, a supportive practice in Harrow.
- Benefits: Permanent position with potential for growth and development.
- Other info: Join a dynamic team and enhance your career in the health sector.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Experience in a GP surgery is a plus; customer service skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- To provide efficient and effective administrative support to the Doctors and Practice Manager. - To work in conjunction with all other practice staff tocreate a good environment for the patients.
- Establish patient needs and deal with their requirements effectively and quickly. This may involve asking reason for appointment e.g. when booking with the Nurse.
- Identify the patient and check surgery has correct and up to date telephone contact details (landline and mobile).
- Give the patient information clearly and explain practice processes where relevant and taking into account individual needs.
- Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician. Initials of receptionist to be recorded in appointment slot with possible reason where possible.
Main duties of the job
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- To provide efficient and effective administrative support to the Doctors and Practice Manager. - To work in conjunction with all other practice staff tocreate a good environment for the patients.
- Establish patient needs and deal with their requirements effectively and quickly. This may involve asking reason for appointment e.g. when booking with the Nurse.
- Identify the patient and check surgery has correct and up to date telephone contact details (landline and mobile).
- Give the patient information clearly and explain practice processes where relevant and taking into account individual needs.
- Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician. Initials of receptionist to be recorded in appointment slot with possible reason where possible.
About us
Civic Medical Centre practice is located in the Marlborough ward of harrow.
2 GP Partners
PM
HCA, Nurses , PN, CP
Position can be permanent from temporary- depending on the experience.
Job responsibilities
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- To provide efficient and effective administrative support to the Doctors and Practice Manager. - To work in conjunction with all other practice staff tocreate a good environment for the patients.
- Establish patient needs and deal with their requirements effectively and quickly. This may involve asking reason for appointment e.g. when booking with the Nurse.
- Identify the patient and check surgery has correct and up to date telephone contact details (landline and mobile).
- Give the patient information clearly and explain practice processes where relevant and taking into account individual needs.
- Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician. Initials of receptionist to be recorded in appointment slot with possible reason where possible.
Person Specification
Experience
- Experience in GP Surgery with the similar role would be an advantage
- Experience in GP Surgery with the similar role would be an advantage
- EMIS system
- exceptional customer services
- dealing with difficult patients
Qualifications
- GCSE grade or equivalent
- experience in the Health care profession- similar field experience is an advantage.
Skills
- Experience in GP Surgery with the similar role would be an advantage
- Basic IT skills
- Power point
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experienceDepending upon the experience
#J-18808-LjbffrReceptionist /Administrator in Harrow employer: Civic Medical Centre
Civic Medical Centre is an exceptional employer located in the heart of Harrow, offering a supportive and collaborative work environment where every team member plays a vital role in enhancing patient care. With a focus on professional development and a commitment to providing outstanding service, employees benefit from ongoing training opportunities and a culture that values teamwork and respect. Join us to make a meaningful impact in the community while enjoying a fulfilling career in healthcare administration.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist /Administrator in Harrow
✨Tip Number 1
Get to know the practice! Research Civic Medical Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll be the first point of contact for patients. Role-play with friends or family to get comfortable with handling different scenarios, especially when dealing with difficult patients.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the work culture and might even give you a heads-up on job openings before they're advertised.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Civic Medical Centre.
We think you need these skills to ace Receptionist /Administrator in Harrow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in GP surgeries or similar roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your customer service abilities!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Civic Medical Centre. Share specific examples of how you've dealt with patients and provided administrative support in the past.
Show Off Your IT Skills:Since basic IT skills are a must, make sure to mention any experience you have with systems like EMIS or similar software. We love tech-savvy candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Civic Medical Centre
✨Know the Practice Inside Out
Before your interview, take some time to research Civic Medical Centre. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Customer Service Skills
As a receptionist/administrator, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled difficult situations or provided outstanding support. This will demonstrate your ability to create a welcoming environment for patients.
✨Practice Common Interview Questions
Anticipate questions related to patient interaction and administrative tasks. Think about how you would handle scenarios like managing a busy reception or dealing with an upset patient. Practising these responses will help you feel more confident during the interview.
✨Highlight Your IT Proficiency
Since basic IT skills are essential for this role, be ready to discuss your experience with systems like EMIS or similar software. If you have specific examples of how you've used technology to improve efficiency, make sure to mention those!
