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- Tasks: Enter and resolve data queries for clinical trials, ensuring accuracy and timeliness.
- Company: Join Civia Health, a pioneering organisation in clinical research.
- Benefits: Full-time role with opportunities for growth and development in a supportive environment.
- Why this job: Make a real impact on patient safety and clinical trial integrity.
- Qualifications: Ideal for those with a clinical background or studying in a related field.
- Other info: Collaborative culture focused on empathy, integrity, and relentless self-improvement.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Location: Sunderland, UK (on-site at flagship research site)
Job Type: Full-Time
Reports To: Head of UK Delivery
Join Us at Civia Health
Civia Health operates a next‑generation SMO model designed for predictable, high‑quality clinical trial delivery. Our approach depends on seamless alignment across specialised functions, supported by disciplined governance, transparency, and performance accountability.
The DEQS serves as the central data entry and query support for the organisation. They ensure source data is entered into the EDC and queries are resolved within the internally agreed timelines, meeting sponsor expectations.
Purpose of the Job
The DEQS supports the organisation by offshoring data entry to a specialised team, allowing site staff to focus on participant care. They ensure contractual timelines are met, especially at key milestones such as data cuts or database lock.
Key Responsibilities
- Data Entry & Query Resolution
- Perform centralized EDC data entry for assigned US and UK sites within 48 hours of patient visit.
- Resolve data queries within 48 hours, applying clinical common sense.
- Flag clinical inconsistencies to the QC Lead proactively.
- Escalate clinical queries to site CRCs when judgement is beyond your grade.
- Spot trends and patterns across sites and studies.
- Work across Medidata Rave, Veeva, Oracle InForm and adapt quickly to new systems.
- Site Support
- Share front desk and reception duties with your fellow specialist, ensuring welcoming coverage for patients, sponsors and visitors.
- Support the smooth day‑to‑day running of the Sunderland research site.
- Quality & Process
- Follow SOPs meticulously while understanding why the process exists.
- Track your own throughput and quality independently.
- Suggest process improvements where you see inefficiency.
Performance Measures (KPIs)
- Timeliness of EDC Entry – % of visits entered within 48 hours; target ≥ 95% of visits entered ≤ 2 business days.
- EDC Query Resolution Time – query response time; target ≥ 95% of queries closed ≤ 4 business days.
Ideal Phenotype
- Detail‑Obsessed by Nature
- Sees data entry as clinical work, not admin – every field matters.
- Naturally spots inconsistencies (e.g., lab value vs visit date).
- Flags errors promptly, reducing downstream rework.
- Takes pride in clean, first‑time‑right data.
- Clinically Aware, Not Clinically Arrogant
- Brings enough clinical common sense to know when something looks wrong.
- Escalates concerns appropriately; does not make judgement calls beyond grade.
- Ideally comes from a clinical background such as nursing assistant, pharmacy tech or CRC.
- Distinguishes protocol deviations from unusual findings and communicates clearly.
- Disciplined and Self‑Managing
- Consistently meets 48‑hour windows without being chased.
- Manages workload across multiple sites and time zones.
- Works primarily on‑site, treating physical presence as discipline.
- Follows SOPs carefully yet understands why they exist.
- Tracks own throughput and quality.
- Adaptable Across Systems and Studies
- Familiar with multiple EDC platforms or learns them quickly.
- Comfortable moving between studies with different protocols.
- No handholding on new systems; finds the logic in each platform.
- Focused on metabolic and chronic ambulatory studies, flexible to variety.
- A Communicator, Not Just a Processor
- Frames and articulates issues clearly when escalating.
- Notes trends across sites, not just individual data points.
- Opens communication to suggest process improvements.
- Pays attention to downstream communication impacts.
- Temperament and Character
- Quiet, effective, focused on work rather than visibility.
- Speed matters but not at the expense of accuracy.
- Collaborates when it serves the data.
- Takes feedback constructively.
- Motivated by growth, sees role as stepping stone.
Qualifications and Experience
- Clinical foundation: medical assistant, pharmacy tech, clinical research coordinator or currently studying in a clinical field.
- EDC experience across one or more platforms; query resolution experience strongly preferred.
- Familiarity with Phase 2/3 trial data flows and regulatory context.
- Comfortable working across UK and US sites and time zones.
- Early‑career but serious – building toward a career in clinical data.
Role Differentiation
The Data Entry and Query Specialist (DEQS) is distinct from the Operational Compliance Specialist (OCS); the DEQS focuses on data entry and query resolution without site boundaries, while the OCS oversees compliance of data and queries.
Executive One‑Liner
The DEQS is Civia Health's centralized data handler, ensuring every chart, source document and data point is entered and answered in the EDC, even when clinical tasks take precedence at the site.
CIVIA HEALTH VALUES IN ACTION
- Empathy: Approach site staff with understanding.
- Integrity: Hold the line on compliance, flagging uncomfortable findings.
- Trust: Build confidence through thoroughness, consistency and follow‑through.
- Community: Collaborate across QA, data and site ops.
- Relentless Self‑Improvement: Stay current on EDC guidelines and strive to improve quality.
WHY CIVIA HEALTH
Join a purpose‑driven organisation redefining clinical research by connecting science with humanity. As part of our quality and operations team, you will play a direct role in ensuring the integrity of clinical trial data, protecting patient safety and maintaining the standards that earn and sustain sponsor confidence.
Data Entry & Query Specialist in Sunderland employer: Civia Health, LLC.
Contact Detail:
Civia Health, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Entry & Query Specialist in Sunderland
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to data entry and query resolution. We recommend role-playing with a friend to get comfortable articulating your experience and skills.
✨Tip Number 3
Showcase your adaptability! Be ready to discuss how you've quickly learned new systems or processes in the past. Employers love candidates who can hit the ground running, especially in a fast-paced environment like clinical research.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Civia Health.
We think you need these skills to ace Data Entry & Query Specialist in Sunderland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in data entry and query resolution. We want to see how your background aligns with the role, so don’t hold back on showcasing your skills!
Show Your Attention to Detail: Since this role is all about accuracy, it’s crucial to demonstrate your detail-oriented nature. Use specific examples from your past experiences where you’ve successfully managed data or resolved queries to show us you’re the right fit.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great addition to our team!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Civia Health, LLC.
✨Know Your Data Entry Inside Out
Before the interview, brush up on your data entry skills and be ready to discuss your experience with EDC platforms like Medidata Rave or Veeva. Be prepared to explain how you ensure accuracy and timeliness in your work, as this role is all about precision.
✨Show Off Your Clinical Common Sense
Civia Health values a keen eye for detail and clinical awareness. Think of examples from your past experiences where you spotted inconsistencies or escalated issues appropriately. This will demonstrate that you understand the importance of quality in clinical data.
✨Be Ready to Discuss Process Improvements
Come equipped with ideas on how to improve data entry processes. Civia Health appreciates candidates who can suggest efficiencies. Think about any inefficiencies you've encountered in previous roles and how you addressed them.
✨Demonstrate Your Adaptability
Since the role requires working across multiple sites and systems, share examples of how you've adapted to new technologies or protocols in the past. Highlight your ability to learn quickly and manage your workload effectively across different time zones.