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- Tasks: Lead operations in a high-end care provider, ensuring quality and compliance.
- Company: Privately owned care provider focused on exceptional service delivery.
- Benefits: Pathway to Managing Director with competitive salary and leadership opportunities.
- Why this job: Make a real impact in the care sector while driving growth and excellence.
- Qualifications: Senior operational leadership experience in home care and strong regulatory knowledge.
- Other info: Engage with clients and regulators in a dynamic, growth-focused environment.
The predicted salary is between 48000 - 72000 £ per year.
We are retained by a high-end, privately owned care provider delivering exceptional services to private-paying clients. The business is entering a critical phase of controlled growth and is seeking an Operations Director to provide strong, disciplined leadership across quality, compliance, and commercial performance. Subject to the achievement of agreed KPIs and strategic targets, this role offers a progression route to Managing Director.
This is a hands-on, office-based leadership position, requiring a senior operator who leads from the front, sets uncompromising standards, and is prepared to work at all levels of the organisation to ensure consistent delivery.
The Role
Reporting directly to the Owners, the Operations Director will hold full accountability for operational performance across all care services. The postholder will act as a strategic partner to the Owners while maintaining absolute ownership of day-to-day operations. The role combines strategic oversight with operational execution, ensuring the business continues to deliver outstanding care while scaling sustainably.
Key Accountabilities
- Full responsibility for operational delivery, quality assurance, and regulatory compliance
- Holding and maintaining CQC registration, with a clear mandate to achieve Outstanding
- Leadership and development of senior management and operational teams
- Delivery of agreed growth targets across live-in and visiting care services
- Financial oversight, including budget management and performance control
- Implementation of robust systems, governance frameworks, and KPIs
- Oversight of service development, including more complex and specialist care pathways
- Acting as a senior representative of the business with clients, professionals, and regulators
Candidate Profile
You will be a credible, senior operational leader with experience in premium, private-pay care environments, comfortable operating at board level while remaining fully engaged in operational delivery.
You will demonstrate:
- A proven track record in senior operational leadership within home care
- Strong regulatory expertise and inspection leadership experience
- Commercial acumen with the ability to deliver growth without compromising quality
- A structured, disciplined leadership style with high emotional intelligence
- The confidence to challenge, lead change, and hold teams to account
Essential Requirements
- Level 5 Diploma in Leadership & Management for Adult Social Care (or equivalent / willingness to complete)
- Significant senior leadership experience within home care
- Strong working knowledge of CQC frameworks and governance
- Full UK driving licence
- Enhanced DBS clearance
Operations Director Care employer: CityWorx
Contact Detail:
CityWorx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director Care
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for an Operations Director role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of CQC frameworks and compliance standards. Be ready to discuss how you've successfully led teams in achieving outstanding care quality in previous roles.
✨Tip Number 3
Showcase your leadership style! During interviews, share specific examples of how you've developed senior management teams and driven operational performance. This will demonstrate your hands-on approach and ability to lead from the front.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for the perfect role that matches your skills and experience. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Operations Director Care
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Operations Director role. Highlight your leadership experience in home care and any relevant achievements that demonstrate your ability to meet the key accountabilities outlined in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Be sure to mention your experience with regulatory compliance and how you've successfully led teams in the past. Keep it engaging and personal!
Showcase Your Achievements: When detailing your experience, focus on quantifiable achievements. Did you improve quality scores or exceed growth targets? Numbers speak volumes, so make sure we see the impact you've made in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at CityWorx
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the care sector, especially around CQC regulations and quality assurance. Brush up on your knowledge of the company’s services and their growth strategy so you can speak confidently about how you can contribute.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how it aligns with the company's values. Think of examples where you've successfully led teams through change or improved operational performance, as this role demands a hands-on leader who sets high standards.
✨Demonstrate Commercial Acumen
Be ready to talk about your experience with budget management and achieving growth targets. Highlight specific instances where you’ve balanced financial oversight with maintaining quality care, as this is crucial for the Operations Director role.
✨Engage with Emotional Intelligence
Since the role requires high emotional intelligence, prepare to discuss how you handle challenging situations and lead teams effectively. Share examples that showcase your ability to connect with staff and clients alike, demonstrating your capability to lead from the front.
