MOBILISATION COORDINATOR complex care

Are you highly organised, detail-oriented, and experienced in care coordination or mobilisation? We are looking for a Care Package Mobilisation Coordinator to join our clients team in London and support the seamless onboarding of new complex care packages.

Interested in this role You can find all the relevant information in the description below.
You will play a key role in coordinating the logistical, clinical, and administrative steps required to safely and efficiently mobilise care for clients with complex needs. This is a fantastic opportunity to make a real impact at a critical stage of the care journey.
Key Responsibilities
• Coordinate all aspects of new care package mobilisation under the guidance of senior leadership.
• Liaise with clients, families, commissioners, and internal teams to gather essential information.
• Schedule initial client assessments with the Clinical Team.
• Work with Recruitment and Coordination teams to allocate suitable care staff.
• Prepare staff profiles and arrange introductions/meet-and-greets.
• Create and finalise the initial rota; obtain sign-off from clients or families.
• Maintain accurate mobilisation records using care management systems.
• Ensure compliance with company policies and CQC regulations.
• Provide regular updates to internal stakeholders; escalate issues where needed.
• Handover packages to the long-term care team once mobilisation is complete.
What We\’re Looking For
Experience in care coordination, administration, or mobilisation
Understanding of complex care and CQC standards
Excellent communication and interpersonal skills
Confident working with families, clinicians, and commissioners
Strong time management and attention to detail
Proficient in Microsoft Office and rostering systems
NVQ Level 2 or higher in Health & Social Care (or equivalent)
What We Offer
• Competitive salary of up to £40,000 per annum
• Hybrid working: 1 day from home, 4 days in a supportive office environment
• Ongoing training and development opportunities
• Join a growing, values-driven team focused on delivering safe, person-centred care