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- Tasks: Coordinate high-quality, person-centred care for individuals with complex needs.
- Company: Established complex care business in Southwark, London.
- Benefits: Impactful role with recognition and growth opportunities.
- Other info: Join a dynamic team and help shape the future of care.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: NVQ Level 3 in Health & Social Care and experience as a Care Coordinator.
Cityworx are recruiting for an experienced Care Coordinator to join an established complex care business based in the Southwark, London area. As a Care Coordinator your role is to coordinate and oversee high-quality, person-centred care for individuals with complex needs. Acting as the central point of contact between clients, families, and multidisciplinary teams, the Care Coordinator ensures that care is delivered seamlessly, compassionately, and in line with best practice. This role offers the opportunity to play a key part in a growing business, where your contributions are both recognised and impactful as we continue to develop and evolve.
Key Responsibilities
- Act as the main point of contact for clients and families, offering clear guidance and support throughout their care journey.
- Coordinate appointments, referrals, and follow-up visits, ensuring continuity and consistency in care delivery.
- Collaborate with healthcare professionals to develop personalised care plans tailored to each client’s needs.
- Monitor ongoing care, outcomes, and adjust plans as needed to achieve the best results.
- Maintain accurate records and ensure compliance with internal protocols and regulatory standards.
- Proactively manage care package mobilisation and onboarding of new clients in a timely and organised manner.
- Promote clear communication between internal teams, external partners, and families to ensure clarity of care plans and expectations.
- Take part in on-call responsibilities.
- Liaise with other departments within the company to support safe and sustainable growth.
- Manage a caseload of 10–15 complex care packages, ensuring all care delivery and compliance standards are met.
Requirements:
- NVQ Level 3 in Health & Social Care
- 1 years experience as a Care Coordinator
- Willing to participate in the on-call rota
- Experience of managing complex care packages preferred
- Participating and attending regular meetings
- Participating in the recruitment of support workers
- Managing and reviewing performance of complex care support workers through probation periods, management practices, supervision sessions, spot checks, training records and an annual appraisal
PLEASE NOTE - This role does not offer sponsorship.
Complex Care Coordinator employer: CityWorx
Contact Detail:
CityWorx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend local events, and join online forums. The more people you know, the better your chances of landing that Care Coordinator role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in managing complex care packages. This will help you stand out during interviews and showcase your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions for Care Coordinators. This will boost your confidence and help you articulate your experience effectively.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're genuinely interested in joining our team at Cityworx.
We think you need these skills to ace Complex Care Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Care Coordinator. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills align with the role. Talk about your experience in coordinating care, managing complex needs, and working with multidisciplinary teams.
Be Person-Centred: Since this role is all about person-centred care, share examples of how you've put clients and families at the heart of your work. This will resonate well with us and show your commitment to high-quality care.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at CityWorx
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Care Coordinator. Brush up on person-centred care principles and be ready to discuss how you’ve successfully managed complex care packages in the past.
✨Showcase Your Communication Skills
As a Care Coordinator, clear communication is vital. Prepare examples of how you've effectively liaised with clients, families, and multidisciplinary teams. Highlight any situations where your communication made a significant difference in care delivery.
✨Demonstrate Your Organisational Skills
You’ll need to manage multiple care packages, so be ready to talk about your organisational strategies. Discuss how you prioritise tasks, coordinate appointments, and ensure continuity of care for your clients.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios. Think about how you would handle challenges like managing a crisis or adjusting care plans based on client feedback. This will show your problem-solving skills and adaptability.