Acquired Brain Injury (ABI) service manager

Cityworx are recruiting for an Acquired Brain Injury Service Manager to lead and manage a specialist community-based service for adults with acquired brain injuries. The Service Manager ensures the delivery of high-quality, person-centered care, manages staff performance, and ensures the service is compliant with all regulatory standards. A core part of the role is to manage the seamless transition of individuals from hospital or other institutional settings into a community setting drawing on specialist expertise in neurorehabilitation. Key responsibilities Operational management: Take full operational responsibility for the service, including day-to-day coordination and strategic planning. Ensure all services are delivered in line with regulatory and legislative requirements, such as those set by the Care Quality Commission (CQC). Oversee all service activity, including assessments, care planning, and coordinating multi-disciplinary team meetings. Manage the service budget, resources, and ensure efficient financial operations. Handle complaints, manage risk assessments, and lead on clinical governance. Discharge and transition coordination: Develop and oversee robust processes for stepping individuals down from neuro hospitals or care homes into community-based supported living. Act as a key liaison with neuro hospitals and Integrated Care Boards (ICBs) to plan and facilitate early, supported discharges. Ensure the seamless integration of services by working closely with external multi-disciplinary teams (MDTs), social services, and other community partners. Leadership and staff management: Provide strong leadership and hands-on management to a multi-disciplinary team, which may include nurses, occupational therapists, physiotherapists, and support workers. Lead on staff recruitment, training, supervision, and performance management. Foster a supportive and collaborative culture, promoting professional development and a commitment to quality. Participate in an on-call management rota. Service development: Develop and implement strategies to enhance the customer experience and meet service objectives. Drive continuous service improvement through audits, evaluation, and analysis of feedback. Help develop and launch new service offerings, such as peer support groups or digital platforms. Stakeholder relationships: Build and maintain strong relationships with stakeholders, including service users, families, commissioners, and other healthcare professionals. Act as a key representative for the service in external meetings and inspections. Liaise with external agencies, such as social services and other providers, to ensure effective and seamless service delivery. Person specification Qualifications: A Level 5 Diploma in Leadership for Health and Social Care or a degree in a relevant field (e.g., Occupational Therapy, Nursing) is often required or desired. Registration with an appropriate professional body, such as the Health and Care Professions Council (HCPC), is highly desirable. Experience: Proven and significant management experience within a residential or rehabilitation service for people with complex needs. Extensive experience working with individuals with acquired brain injuries (ABI) or other neurological conditions. Demonstrable experience of commissioning and transition work, specifically managing the discharge of individuals with ABI from hospital or care home settings into community setting / supported living. Familiarity with Headway protocols, guidelines, and an understanding of the charity sector\’s role in brain injury support is highly desirable. Competence in managing budgets and financial reporting. Knowledge and skills: A strong understanding of relevant legislation, regulations, and best practices in neurological care. Working knowledge of Integrated Care Boards (ICBs) and the wider health and social care commissioning landscape. Excellent communication, interpersonal, and team-working skills. Highly developed organisational, planning, and time management abilities. Excellent clinical reasoning and risk management skills. Proficiency in IT and record-keeping. Personal attributes: A compassionate, empathetic, and person-centered approach. An innovative and collaborative mindset for service development. Strong problem-solving and decision-making abilities. A resilient, approachable, and confident leadership style. Potential backgrounds: Service Manager Occupational Therapist (with management experience) Nurse (with management experience)