At a Glance
- Tasks: Help residents with income management and provide excellent customer service.
- Company: Westminster City Council, a champion of equality and diversity.
- Benefits: Flexible working patterns and a supportive work environment.
- Other info: Join an inclusive team that values your contributions and promotes wellbeing.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSEs in English and Maths, plus experience in income or housing management.
The predicted salary is between 30000 - 40000 £ per year.
As an Income Adviser you will play a key role in ensuring excellent customer service standards are achieved and core business objectives and performance indicators are met. Your daily tasks will include:
- Printing arrears reports, drafting letters and possession proceedings, serving legal notices, and visiting homes.
- Managing universal credit cases and giving evidence in court on behalf of the council.
- Liaising with housing benefit service, social services, NHS staff, solicitors, advice agencies, the DWP and other relevant agencies.
- Offering advice on payment methods, setting up and processing direct debits, standing orders, internet payments and DWP direct deductions.
- Providing a holistic service to residents, including trial calculations for housing benefit and other entitlements, income and expenditure assessments, applications for charitable grants and discretionary housing payments, provision of food vouchers and referrals to advice and advocacy agencies.
Qualifications
- GCSE (or equivalent) passes at A to C, including English and Mathematics.
- Experience working in income management, housing management or a public sector environment.
- Sound knowledge of best practice in the management of income recovery, debt counselling and debt collection.
- Well‑developed understanding of the Welfare Reform Act and the Pre‑Action Protocol.
Skills & Attributes
- Excellent written, numeracy and verbal communication skills.
- Ability to prioritise workload, set targets and manage a wide range of competing demands.
- People‑focused attitude, ability to inspire enthusiasm and demonstrate commitment to equality and diversity.
Equal Opportunity
Westminster City Council is an inclusive workplace and employer of choice. We champion equality, diversity, inclusion and wellbeing, and aim to create a workplace where everyone feels valued and has a sense of belonging.
Benefits
Staff benefit from a range of flexible working patterns, including agile working.
Income Officer WCC624291 in London employer: CityWest Homes
Westminster City Council is an exceptional employer that prioritises equality, diversity, and inclusion, fostering a supportive work environment where every employee feels valued. As an Income Officer, you will benefit from flexible working patterns and opportunities for professional growth while making a meaningful impact in the community through excellent customer service and collaboration with various agencies. Join us to be part of a team that champions wellbeing and strives for excellence in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer WCC624291 in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We recommend practising common interview questions and even role-playing with a friend. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Showcase your skills during the interview! Bring examples of your past work or experiences that relate to the Income Officer role. We want to see how you can bring value to the team!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Income Officer WCC624291 in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Income Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear and concise. Use proper grammar and structure your thoughts logically to demonstrate your ability to communicate effectively.
Highlight Relevant Experience:If you've worked in income management or a similar field, make it stand out! Share specific examples of your past roles and how they relate to the responsibilities mentioned in the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at CityWest Homes
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and the Welfare Reform Act. Familiarise yourself with best practices in debt counselling and recovery, as well as the Pre-Action Protocol. This will show that you're not just interested in the role but also understand the complexities involved.
✨Showcase Your Communication Skills
As an Income Officer, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully liaised with different agencies or provided excellent customer service in the past. This will demonstrate your people-focused attitude and ability to inspire enthusiasm.
✨Prepare for Real-Life Scenarios
Think about potential scenarios you might face in the role, such as managing universal credit cases or drafting letters for possession proceedings. Practise how you would handle these situations, as this will help you articulate your thought process during the interview.
✨Emphasise Your Commitment to Diversity
Westminster City Council values equality and diversity, so be ready to discuss how you can contribute to an inclusive workplace. Share any experiences where you've promoted diversity or supported underrepresented groups, showing that you align with their values.
