Voids Performance Coordinator WCC625067 in City of Westminster

As a Voids Performance Coordinator, you will play a crucial role in ensuring Westminster City Council's vacant homes are managed efficiently and brought back into use as quickly as possible. Working within the Housing and Commercial Partnerships team, you'll be empowered to bring your whole self to work and contribute directly to improving services and outcomes for Westminster residents.

Your primary responsibility will be to coordinate the entire voids process from start to finish. This will include tracking properties from the point they become vacant, through inspection and refurbishment works, to handover, allocation and letting. You'll maintain clear oversight of every property, ensuring actions are completed, deadlines are met and any delays or barriers are identified and escalated promptly.

You'll act as a central point of contact, working closely with voids surveyors, contractors and colleagues across housing, allocations and other internal services. Through regular communication and effective coordination, you'll ensure everyone involved understands their responsibilities, priorities and required timescales.

Accurate data and performance monitoring will be central to the role. You'll maintain and update void property records, monitor progress against contractual and service targets, produce reports, coordinate operational meetings and follow up agreed actions. You'll use performance information to identify trends, highlight areas of concern and support improvements to turnaround times and the wider voids service.

You'll also support effective contractor and stakeholder relationships, ensuring information is shared promptly and property handovers are properly coordinated. Where issues arise, you'll take ownership of following them through to resolution and provide clear updates to managers and other relevant teams.

Customer service is key to this role. You'll support clear communication with prospective tenants when required, assist with resolving enquiries or complaints and help protect the Council's reputation by ensuring residents receive a professional and well-coordinated service.

As a proactive, organised and collaborative team member, you'll manage competing priorities, demonstrate excellent attention to detail and help keep the whole voids process moving. You'll model the Council's values, build strong working relationships and contribute to a sustainable service that delivers safe, high-quality homes and excellent value for Westminster residents., You will have experience in a coordination, performance or administrative role, ideally within housing, property services, repairs and maintenance, or a similar fast-paced operational environment. You'll understand the importance of coordinating a service from start to finish, maintaining accurate records and ensuring that actions are completed within agreed timescales.

An excellent communicator, you'll be confident working with a wide range of internal and external stakeholders, including surveyors, contractors, housing teams and allocations colleagues. You'll communicate clearly through written and verbal updates, build effective working relationships and confidently follow up or escape outstanding actions when required.

Organised and methodical, you'll thrive under pressure while managing competing priorities, a varied workload and tight deadlines. You'll take ownership of coordinating multiple void properties at different stages, proactively identifying delays or blockages and helping everyone involved keep the process moving through to successful letting.

You'll be comfortable analysing performance data, identifying trends and producing clear, accurate reports for operational meetings and management reviews. You'll have strong attention to detail and an understanding of how effective performance monitoring, resource coordination and accurate information can improve service delivery and customer satisfaction.

Strong IT skills are essential, including the ability to manage workflows, maintain computerised property records and confidently use spreadsheets, reporting tools and other housing management systems. You'll be a proactive problem-solver who remains calm when dealing with service failures, urgent issues and changing priorities.

Above all, you'll be committed to providing excellent customer service and improving outcomes for Westminster residents. You'll work collaboratively, demonstrate the Council's values and contribute to a well-organised, responsive and continuously improving voids service.

THE EXTRAORDINARY STORY OF THE IMPOSSIBLE DREAM

Housing and Commercial Partnerships in Westminster City Council is a world of extraordinary stories. Where people use their vision and commitment to open doors for the next generations.

Nothing beats the feeling of helping someone find their passion. At Westminster City Council, our City Lions team helps young local people engage with culture, creativity and dreams. When they came across a lonely, isolated 16-year-old who called himself a failure, they knew what to do. They worked 1-2-1 to find the thing this boy really loved. YouTube, it turned out. But it's impossible to turn that into a career, right? Wrong. A week later, he was enrolled on the British Film Institute film-making programme. It was the ultimate light-bulb moment. And it turned him into what he is today - a budding Spielberg with a world of opportunity at his feet., Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster.

Westminster City Council is one in which our communities are at the heart of our decision-making and help to determine the city's future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is Our Westminster Way. To find out more about how we do this visit "https://www.westminster.gov.uk/health-and-social-care/"

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.