At a Glance
- Tasks: Lead a team to assess and triage support for those experiencing homelessness.
- Company: Westminster City Council, committed to community representation and inclusion.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Join a dynamic team focused on continuous improvement and community wellbeing.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing teams and knowledge of housing legislation required.
The predicted salary is between 40000 - 50000 £ per year.
As a Team Manager specialising in Assessment and Triage, you will lead a team of Assessment and Triage Officers within the Council’s Housing Solutions & Homelessness division. You will be responsible for ensuring high‑quality, timely assessment and triage for people experiencing homelessness, acting as the escalation point for complex queries and providing specialist guidance on housing and homelessness legislation, policies and procedures. Your role will involve balancing operational delivery with safeguarding responsibilities and performance management, coaching and developing staff, and fostering a collaborative culture built on accountability, inclusion and continuous improvement.
Key Responsibilities
- Provide day‑to‑day leadership and supervision to a team of Assessment and Triage Officers.
- Make the first, crucial assessment and triage decisions for people experiencing homelessness.
- Act as the escalation point for complex queries, providing specialist guidance on housing and homelessness legislation, policies and procedures.
- Balance operational delivery with safeguarding responsibilities and performance management.
- Co‑train, coach and support staff, developing their skillsets and confidence.
- Foster a collaborative culture built on accountability, inclusion and continuous improvement, shaping the service to prioritise the wellbeing of residents.
Qualifications and Experience
- Significant experience managing teams in a homelessness service.
- Strong working knowledge of safeguarding frameworks, risk management, and escalation processes.
- Good understanding of key legislation, including:
- The Housing Act 1996 (Part VII)
- The Localism Act 2011
- The Homelessness Reduction Act 2017
- The Domestic Abuse Act 2021
- Experience leading specialist or complex operational functions, including managing budgets, staff and resources.
- Proven ability to motivate and support teams in a fast‑paced environment.
- Strong team‑player attitude, capable of making quick, effective decisions under pressure.
- Passion for improving outcomes for people experiencing homelessness and a sensitive, empathetic approach.
Equal Opportunity
Westminster City Council encourages and welcomes applications from people from all backgrounds and aims to have a workforce that, at all levels, represents the communities we serve.
Team Manager - Assessment and Triage WCC623995 in City of Westminster employer: CityWest Homes
Westminster City Council is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the community. As a Team Manager in the Housing Solutions & Homelessness division, you will benefit from professional development opportunities, a collaborative environment, and the chance to make a meaningful impact on the lives of those experiencing homelessness in a vibrant city. With a commitment to accountability and continuous improvement, this role provides a rewarding career path for those passionate about social change.
