Service Manager (On Street) WCC623472 in City of Westminster

As an on-street Service Manager, you can make a powerful contribution. You will be joining the largest Parking Authority in Europe and working to lead service delivery in a challenging environment. The City Council is updating kerbside management policies, presenting a career-making opportunity for a parking professional.

You will have two to three direct reports and lead an eight-person team within the Parking & Kerbside service. As part of the Parking Kerbside team, you will actively contribute to integrated delivery, improvement, management, and performance, as well as commissioning and managing activity within the council, partners, and externally.

To do this effectively, you will build effective relationships, sharing knowledge and best practice. You will contract manage service providers to deliver on CCTV, on-street enforcement, abandoned vehicles, and relocations. You will ensure that overall objectives are translated into effective plans and that the service is efficient and locally responsive. You will also ensure that resources, funding, and budgets are used in accordance with council policies and procedures.

You will contribute to the development of outcome-based commissioning models and income generation opportunities to help the council receive value for money. Ensuring compliance will be your responsibility too. As Service Manager, you will lead a team of professional and technical staff on significant operational projects, driving forward performance by setting high standards and developing individuals' capabilities.

You will be dedicated to creating a productive, accountable team and role model positive behaviours, engaging and empowering your team to embody council values. To be equal to the role, you will have substantial experience and demonstrable expertise in contract management, backed by a strong track record of success in delivering financial savings and service level targets.

You will have gained a strong knowledge of procurement legislation and supplier relationship management. You have managed a professional team before. Advanced change management and communication skills are key. Whether in writing or verbally, you can present complex information clearly and persuasively. At all levels of seniority, you can be influential.

You are comfortable analysing financial information, understanding the business context, and extracting key facts to deliver improvement and opportunities. This is paired with good computer skills, especially in Microsoft Word, Excel, and PowerPoint. Problem-solving, strategy, and independent thought are all embedded into how you work. Always focused on results, you strive to deliver value that will directly lead to the achievement of operational objectives.

We are looking for a committed team player, intent on improving themselves and others.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme will automatically be invited to interview should they meet the essential criteria for the role. The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce.

We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and/or have been racialised as 'ethnic minorities' background. While the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit.

If you are from a Global Majority background, you can self-declare this to the hiring manager as part of our positive action commitments. Westminster is an amazing place, home to more than 200,000 residents from all backgrounds, over 50,000 vibrant businesses, and three-quarters of a million people work in Westminster.

Westminster City Council’s strategy is to work towards a Fairer Westminster, where our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, where residents, workers, and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion, and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging, and is empowered to be their best, that is the Westminster Way.

To find out more about how we do this visit here.