Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support learners through their educational journey, from admissions to ongoing assistance.
- Company: Join Westminster Adult Education Service, a community-focused organisation dedicated to learner success.
- Benefits: Flexible working patterns, structured training, and opportunities for personal development.
- Why this job: Make a real difference in people's lives while gaining valuable hands-on experience.
- Qualifications: Experience in customer service and strong IT skills are essential.
- Other info: Be part of a diverse team that values inclusion and community engagement.
The predicted salary is between 30000 - 42000 £ per year.
As Learning Experience Officer (LEO), you can make a powerful contribution. You'll offer key support to learners, from admissions through their learning journey, ensuring that it is a positive and inclusive.
Key Responsibilities
- You will gain practical, hands-on experience in admissions, enrolment, and frontline customer service at reception desks and learner support hubs.
- This will include supporting learners with digital systems, handling enquiries, issuing certificates and ID badges, and managing records.
- You will open and close our learning centres, including tending to alarms and securing the building.
- We will provide structured training to ensure high standards of service delivery.
- You will also act as a Fire Marshall and First Aider.
- Flexibility will be key to this role, as you will have changing priorities.
- You will generate ideas of new ways of working to support improving learner experience, development and progression.
- Maintain a broad knowledge of the Academic Departments and the courses available to learners.
- As a LEO, you will regularly work with admissions, learner support and academic departments.
If you enjoy helping others, thrive in a varied and people-focused role, and want to contribute to a positive and inclusive learning experience, this could be a fantastic opportunity for you.
Key Skills & Qualifications
- You have worked with adults in a front-facing role before, providing outstanding customer experience.
- An understanding of working in Adult Education would be great.
- You have helped people to get grips with digital platforms.
- You are experienced at using self-service customer database systems and record systems.
- You will need excellent written and oral communication skills, matched with strong IT and technological skills and competence using Microsoft Packages.
Westminster Adult Education Service (WAES) is a world of extraordinary stories, where inspirational people help our residents acquire new knowledge and skills on the hundreds of courses we offer.
At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way.
As a forward-thinking Council, we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.
Learner Experience Officer WCC623363 in City of Westminster employer: CityWest Homes
Contact Detail:
CityWest Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learner Experience Officer WCC623363 in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on WAES and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the role of Learner Experience Officer, especially your customer service skills.
✨Tip Number 3
Show off your passion for helping others! During the interview, share specific examples of how you've supported learners or customers in the past. This will highlight your commitment to creating a positive learning experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Learner Experience Officer WCC623363 in City of Westminster
Some tips for your application 🫡
Show Your Passion for Learning: When writing your application, let us see your enthusiasm for helping learners. Share any experiences you've had in supporting others on their educational journeys, as this aligns perfectly with the role of a Learner Experience Officer.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the key responsibilities listed in the job description. We want to see how you can contribute to improving learner experience and support at WAES.
Be Clear and Concise: Use clear and straightforward language in your application. We appreciate good communication skills, so make sure your written application reflects that by being well-structured and easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our community.
How to prepare for a job interview at CityWest Homes
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Learner Experience Officer. Familiarise yourself with the key tasks like supporting learners, managing records, and providing customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding customer experience, prepare examples from your past work where you've excelled in front-facing roles. Think about specific situations where you helped someone navigate a challenge or improved their experience.
✨Be Tech-Savvy
As you'll be working with digital systems and self-service databases, brush up on your IT skills before the interview. Be ready to discuss your experience with technology and how you've helped others adapt to digital platforms in the past.
✨Emphasise Flexibility and Teamwork
This role requires adaptability and collaboration with various departments. Prepare to share examples of how you've successfully worked in dynamic environments and contributed to team efforts. Highlight your ability to handle changing priorities while maintaining a positive attitude.
