At a Glance
- Tasks: Help residents with income management and provide excellent customer service.
- Company: Westminster City Council, a champion of equality and diversity.
- Benefits: Flexible working patterns and a supportive work environment.
- Other info: Join an inclusive team that values your contributions and promotes wellbeing.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSEs in English and Maths, plus experience in income or housing management.
The predicted salary is between 30000 - 40000 £ per year.
As an Income Adviser you will play a key role in ensuring excellent customer service standards are achieved and core business objectives and performance indicators are met. Your daily tasks will include:
- Printing arrears reports, drafting letters and possession proceedings, serving legal notices, and visiting homes.
- Managing universal credit cases and giving evidence in court on behalf of the council.
- Liaising with housing benefit service, social services, NHS staff, solicitors, advice agencies, the DWP and other relevant agencies.
- Offering advice on payment methods, setting up and processing direct debits, standing orders, internet payments and DWP direct deductions.
- Providing a holistic service to residents, including trial calculations for housing benefit and other entitlements, income and expenditure assessments, applications for charitable grants and discretionary housing payments, provision of food vouchers and referrals to advice and advocacy agencies.
Qualifications:
- GCSE (or equivalent) passes at A to C, including English and Mathematics.
- Experience working in income management, housing management or a public sector environment.
- Sound knowledge of best practice in the management of income recovery, debt counselling and debt collection.
- Well‑developed understanding of the Welfare Reform Act and the Pre‑Action Protocol.
Skills & Attributes:
- Excellent written, numeracy and verbal communication skills.
- Ability to prioritise workload, set targets and manage a wide range of competing demands.
- People‑focused attitude, ability to inspire enthusiasm and demonstrate commitment to equality and diversity.
Westminster City Council is an inclusive workplace and employer of choice. We champion equality, diversity, inclusion and wellbeing, and aim to create a workplace where everyone feels valued and has a sense of belonging.
Staff benefit from a range of flexible working patterns, including agile working.
Income Officer WCC624291 in City of Westminster employer: CityWest Homes
Westminster City Council is an exceptional employer that prioritises inclusivity and employee wellbeing, making it a fantastic place for those seeking meaningful work as an Income Officer. With flexible working patterns and a strong commitment to equality and diversity, employees are empowered to thrive in a supportive environment while contributing to the community. The council also offers opportunities for professional growth and development, ensuring that staff can enhance their skills and advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer WCC624291 in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Westminster City Council. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching common questions for Income Officers. Think about your past experiences and how they relate to the role. We want you to shine, so practice your answers and be ready to showcase your skills!
✨Tip Number 3
Show off your people skills! As an Income Adviser, you'll be dealing with various stakeholders. During interviews, share examples of how you've successfully communicated or resolved issues with clients or colleagues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Income Officer WCC624291 in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the responsibilities of the Income Officer role. We want to see how you can contribute to our excellent customer service standards!
Showcase Your Communication Skills:Since this role requires excellent written communication, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively, just like you would in the job.
Highlight Relevant Experience:If you've worked in income management or a public sector environment before, make it shine! We love seeing candidates who can bring relevant experience to the table, especially when it comes to managing universal credit cases or liaising with various agencies.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CityWest Homes
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and the Welfare Reform Act. Familiarise yourself with best practices in debt counselling and recovery, as well as the Pre-Action Protocol. This will show that you're not just interested in the role but also understand the complexities involved.
✨Showcase Your Communication Skills
As an Income Officer, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully liaised with different agencies or provided excellent customer service in the past. This will demonstrate your people-focused attitude and ability to inspire enthusiasm.
✨Prepare for Real-Life Scenarios
Think about potential scenarios you might face in the role, such as managing universal credit cases or drafting letters for possession proceedings. Practise how you would handle these situations, as this will help you articulate your thought process during the interview.
✨Emphasise Your Commitment to Diversity
Westminster City Council values equality and diversity, so be ready to discuss how you can contribute to an inclusive workplace. Share any experiences where you've promoted diversity or supported underrepresented groups, showing that you align with their values.
