At a Glance
- Tasks: Provide excellent customer service and manage universal credit cases.
- Company: Join Citywest Homes, a leader in housing management.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic sector.
- Why this job: Make a difference in people's lives while developing your skills.
- Qualifications: GCSEs in English and Maths, plus experience in housing management.
The predicted salary is between 30000 - 40000 £ per year.
Citywest Homes is looking for an Income Adviser to provide excellent customer service and meet performance objectives. Duties include managing universal credit cases, preparing legal documents, and liaising with various agencies.
The ideal candidate will have GCSE qualifications in English and Mathematics, experience in housing management, and a sound knowledge of income recovery practices. The role offers flexible working patterns.
Income & Benefits Advisor (Flexible Hours) in City of Westminster employer: CityWest Homes
Citywest Homes is an exceptional employer that prioritises employee well-being and work-life balance, offering flexible working hours to accommodate personal commitments. With a strong focus on professional development, employees are encouraged to grow their skills in a supportive environment while contributing to meaningful community services. The collaborative work culture fosters teamwork and innovation, making it a rewarding place for those passionate about housing management and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Income & Benefits Advisor (Flexible Hours) in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the housing management field on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of income recovery practices and universal credit cases. We recommend practising common interview questions with a friend to boost your confidence.
✨Tip Number 3
Showcase your customer service skills! Think of examples from your past experiences where you went above and beyond for clients. This will help you stand out as someone who truly cares about providing excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Income & Benefits Advisor (Flexible Hours) in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing management and income recovery practices. We want to see how your skills match the role, so don’t be shy about showcasing your GCSE qualifications in English and Maths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Income Adviser role. Share specific examples of how you've provided excellent customer service in the past – we love a good story!
Showcase Your Communication Skills:Since liaising with various agencies is part of the job, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we appreciate a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at CityWest Homes
✨Know Your Stuff
Make sure you brush up on universal credit cases and income recovery practices. Familiarise yourself with the latest policies and procedures, as this will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved issues or helped clients effectively, as this will demonstrate your ability to meet performance objectives.
✨Get Legal Savvy
Since you'll be preparing legal documents, it’s a good idea to understand the basics of housing law and any relevant legislation. This knowledge will not only impress your interviewers but also help you feel more confident during the discussion.
✨Flexibility is Key
With flexible working patterns on offer, be ready to discuss how you can adapt your schedule to meet the needs of the team and the clients. Highlight any previous experience you have with flexible working arrangements to show that you’re a great fit for the role.
