As a Housing Officer with our high profile Housing Services you can make your own powerful contribution to Westminster's success. Managing your own patch of properties that might include social housing tenants, council leaseholders, community supported residents and out of borough homes, you'll offer a professional, high quality service to all the residents you work with, and take ownership of any issues that arise. Providing a friendly and approachable presence on estates, carrying out home visits, quarterly inspections and attending local surgeries, you'll also collaborate with key residents as you lead on the development and publicity of estate action plans.
Working with a range of Council and external services to support residents, and responding quickly to call back requests, emails and letters, you'll draft responses to complaints and enquiries, and carry out reviews and renewals relating to healthy home visits, audits, under-occupation visits, joint housing needs and other issues. We'll also expect you to safeguard vulnerable residents by investigating concerns received from other services, make proactive welfare calls, and support victims of domestic violence with referrals to relevant agencies.
You'll have a wide range of additional tasks - these include ensuring that casework is properly managed, leading on reports of low-level nuisance cases, working with the Housing ASB team to manage associated cases, and handling tenancy agreement breaches by taking enforcement action. You'll also work to reduce lost rental income by ensuring that properties are let promptly, collaborate with our repairs service to pre-inspect void properties, manage viewing processes, assist with repairs investigations and carry out initial inquiries into suspected cases of fraud.
To be a success in this busy, customer-facing role you should have well developed experience of providing members of the public with high quality services, and although hands-on knowledge of working in a housing management role would be desirable, it is not essential. More important is an inspirational enthusiasm, motivating drive and a people-focused attitude to your day-to-day responsibilities.
A collaborative and cooperative team worker with excellent communication skills, you'll be capable of maintaining an approachable and professional outlook while working on your own in demanding and sometimes challenging front-line situations. Able to plan, organise and prioritise your work, and a confident user of hand held lone working devices and other IT systems, some knowledge of tenancy law and general tenancy management would be an advantage.
Committed to supporting and promoting equity, diversity and inclusion, we'll expect you to empower and engage everyone you work with as you encourage them to deliver our corporate values and vision. Your regular hours will be 9-5, however you'll need to attend some evening meetings, respond to unexpected emergencies and other demands, so with this in mind you should have a flexible and adaptable approach to your duties.
THE EXTRAORDINARY STORY OF THE IMPOSSIBLE DREAM
Housing and Commercial Partnerships in Westminster City Council is a world of extraordinary stories. Where people use their vision and commitment to open doors for the next generations.
Nothing beats the feeling of helping someone find their passion. At Westminster City Council, our City Lions team helps young local people engage with culture, creativity and dreams. When they came across a lonely, isolated 16-year-old who called himself a failure, they knew what to do. They worked 1-2-1 to find the thing this boy really loved. YouTube, it turned out. But it's impossible to turn that into a career, right? Wrong. A week later, he was enrolled on the British Film Institute film-making programme. It was the ultimate light-bulb moment. And it turned him into what he is today - a budding Spielberg with a world of opportunity at his feet., Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council is one in which our communities are at the heart of our decision-making and help to determine the city's future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.
At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is Our Westminster Way.
To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/
As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.
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Housing Officer WCC624971 in City of Westminster employer: Citywest Homes
Westminster City Council is an excellent employer, offering a dynamic work environment in the heart of central London. With a strong commitment to sustainability and community engagement, employees benefit from flexible working arrangements, professional development opportunities, and a collaborative culture that values innovation and teamwork. Join us to make a meaningful impact on recycling and waste management while enjoying the vibrant atmosphere of one of the UK's most iconic locations.
