At a Glance
- Tasks: Be the friendly voice helping customers with their queries and concerns.
- Company: Join Westminster City Council, a diverse and inclusive workplace.
- Benefits: Flexible working patterns, career development, and a supportive team environment.
- Other info: Dynamic team culture that values creativity and ambition.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 24833 - 30351 £ per year.
As a Contact Centre Advisor, you can make your own powerful contribution.
When someone gets in touch with our Housing contact centre, you'll be the friendly person they're glad to chat with.
You'll be the one who listens carefully to their questions and provides the answers they need.
If they're confused, you'll provide clarity.
If they're frustrated, you'll focus on solving their problem.
Put simply: whatever kind of day they're having when they make contact, you'll help to make it a better one.
Ours is a modern contact centre, so you'll manage all kinds of contact - from phone to face-to-face, from email to social media and web chat.
You'll bring the same high standards of professionalism, empathy and courtesy to all channels and every interaction.
Because you're here for customers, whether they need to make a complaint, learn something, or connect with a service.
Making the most of every opportunity to develop your knowledge and skills, you'll do your best to be the one who resolves every enquiry first time.
If you have ideas about how we can improve our processes and respond better to the changing needs of our organisation and communities, you'll find we're more than willing to listen to you.
What's more, we'll help you develop and grow as part of a dynamic team where ambition, diversity and creativity are celebrated.
Experience of working in a Contact Centre/Local Government or public sector environment would definitely be a bonus.
We'd certainly prefer you to demonstrate experience of delivering excellent customer service in a fast-paced environment.
The ability to deal patiently and calmly with challenging customers and resolve their concerns will be a real advantage.
As our contact centre is a target-driven environment, we'll expect you to be able to prioritise your own workload productively.
Good keyboard skills will equip you to keep clear and accurate records of conversations and outcomes, so we can help customers even better in the future.
Housing & Commercial Partnerships in Westminster City Council is a world of extraordinary stories.
Where reactive and passionate people are dedicated to enhancing services and creating real connections., Westminster is an amazing place.
We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster.
Westminster City Council is one in which our communities are at the heart of our decision-making and help to determine the city's future.
By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.
At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice.
We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve.
We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is Our Westminster Way.
To find out more about how we do this visit https://www. westminster. gov. uk/health-and-social-care/
As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.
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Customer Service Advisor WCC624823 in City of Westminster employer: CityWest Homes
Westminster City Council is an exceptional employer, offering a dynamic work environment where you can make a meaningful impact on the community. With a strong commitment to inclusivity and employee wellbeing, we provide flexible working patterns and opportunities for professional growth, ensuring that every team member feels valued and empowered. Join us in shaping a safer, more resilient city while advancing your career in one of London's most vibrant boroughs.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor WCC624823 in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CityWest Homes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CityWest Homes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor WCC624823 in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CityWest Homes:Your cover letter is your chance to shine! Tell us why you want to work at CityWest Homes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CityWest Homes!
How to prepare for a job interview at CityWest Homes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
