At a Glance
- Tasks: Manage and nurture relationships with strategic partners, ensuring their success with CitySwift's solutions.
- Company: Join CitySwift, the leading data platform for public transport, driving sustainable transport solutions globally.
- Benefits: Enjoy flexible working hours, remote options, health insurance, and generous annual leave.
- Other info: Willingness to travel for partner meetings and industry events is essential.
- Why this job: Make a real impact on public transport while growing your career in a dynamic, supportive environment.
- Qualifications: 2+ years in partner management or customer success; degree in Business or relevant experience required.
The predicted salary is between 36000 - 60000 £ per year.
About CitySwift:
CitySwift is the world’s leading performance optimisation platform for public transport, enabling data-driven decision-making for some of the largest transport networks globally. Backed by over €15 million in venture capital funding, we partner with major public transport operators and government authorities, including Go-Ahead Group, Transport for London, and many more. CitySwift is experiencing accelerated growth, with 117% year-over-year revenue growth in 2025.
Our mission is to increase the adoption of sustainable public transport worldwide. Today, our platform optimises more than 3 billion passenger journeys annually, and our target is to reach 10 billion journeys by the end of 2026.
At CitySwift, you’ll have the opportunity to take ownership, make a measurable impact, and grow professionally as part of a collaborative, mission-driven team. Join us in shaping the future of public transport by driving the next phase of CitySwift’s growth.
Role Overview:
As a Partner Manager, you’ll play a pivotal role in delivering value for some of our most important customers. You’ll be the day-to-day strategic partner to key accounts — building relationships, managing delivery across projects, and ensuring our platform is delivering against customer goals and ROI expectations.
This role is ideal for someone who thrives in a fast-moving SaaS environment, enjoys collaborating across teams, and is passionate about using technology to create better outcomes for cities and communities.
Key Responsibilities:
- Serve as the primary point of contact for a portfolio of customers ensuring customers get maximum value across the CitySwift product suite
- Build strong, trusted relationships with customers — from operational leads to senior stakeholders
- Manage onboarding, delivery, and post-deployment projects, ensuring milestones are tracked and met
- Monitor & increase usage and performance metrics to proactively identify opportunities for improvement or value realisation
- Translate customer goals into actionable plans and collaborate cross-functionally to ensure delivery
- Lead QBRs and regular account reviews with compelling data-led narratives
- Act as the voice of the customer internally, sharing insights with Product, Tech, and across the Partner Management department
- Supporting product development through testing and customer feedback, maximising the customer product experience
- Support renewals and expansions by demonstrating impact, building business cases, and aligning with long-term partner goals
- Drive continuous improvement by identifying patterns, raising risks, and suggesting process enhancements
Qualifications, skills & experience:
Experience working within a commercial or franchised bus operation is essential
- Strong knowledge of bus scheduling is highly preferred
- Experience in a customer-facing or project management role within the public transport industry or within the SaaS, consulting industries (2+ years ideal)
Strong relationship-building and communication skills, with the ability to engage confidently at multiple levels - Project management experience — organised, deadline-driven, and calm under pressure
- Comfortable with data — able to interpret usage trends, performance dashboards, and ROI metrics
- Collaborative mindset and ability to work cross-functionally with Product, Tech, and Commercial teams
- Genuine curiosity about transport, sustainability, and the role data can play in improving services
- Ability to travel periodically for customer meetings, onboarding, and reviews
We value, recognise and reward our people:
- A role with real scope, where your impact is visible, your salary is reviewed as we grow, and there are career progression opportunities as the company scales and internationalises.
- Comprehensive health and life insurance through Laya Healthcare in Ireland and Aviva in the UK.
- Flexible working with hybrid working as the default in Ireland, core hours of 10am to 4pm, remote options depending on role and a work abroad programme of up to 6 weeks.
- 25 days annual leave from day one, increasing by half a day per year of service, plus company days off, a half day before public holidays and an end of year shutdown.
- Enhanced family leave, including 6 months fully paid maternity leave and 3 weeks paid paternity leave after 18 months’ service (and wedding leave!)
- And on top of all of this, the usuals done well. A matching pension scheme that increases with service, paid sick leave, bike to work scheme, wellbeing supports, and an employee referral programme with rewards of up to €4,000 (or equivalent) per referral.
#LI-Remote
Partner Manager employer: CitySwift
CitySwift is an exceptional employer that champions professional growth and a collaborative work culture, making it an ideal place for those passionate about reshaping public transport. With competitive salaries, comprehensive health benefits, and flexible working arrangements, employees are empowered to thrive while contributing to a mission that optimises over 1 billion passenger journeys annually. Join us in our accelerated growth journey, where your efforts directly impact sustainable transportation solutions worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Manager
✨Tip Number 1
Familiarise yourself with CitySwift's platform and its impact on public transport. Understanding how our solutions optimise passenger journeys will help you engage effectively with potential partners and demonstrate your value in the role.
✨Tip Number 2
Network within the public transport and tech sectors. Attend industry events and connect with professionals who may have insights into partner management or customer success roles, as this can lead to valuable referrals and recommendations.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully managed partner relationships or resolved issues in previous roles. This will highlight your proactive approach and ability to drive mutual success.
✨Tip Number 4
Stay updated on industry trends and competitive landscapes related to public transport. Being knowledgeable about emerging opportunities will not only impress during interviews but also demonstrate your commitment to helping partners succeed.
We think you need these skills to ace Partner Manager
Some tips for your application 🫡
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in partner management, account management, or customer success. Emphasise any experience you have in the bus industry or tech sectors, as this will resonate with CitySwift's requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for public transport and sustainable solutions. Mention specific examples of how you've successfully built relationships with partners or clients in the past, and how you can contribute to CitySwift's mission.
Highlight Analytical Skills:Since the role requires data analysis and performance monitoring, be sure to include examples of how you've used data to drive decisions or improve partner success in previous roles. This will demonstrate your analytical capabilities.
Showcase Communication Skills:Given the importance of communication in this role, provide examples of your strong written and oral communication skills. You might want to mention any presentations you've delivered or reports you've generated that had a positive impact on stakeholders.
How to prepare for a job interview at CitySwift
✨Know Your Partners
Before the interview, research CitySwift's key partners and their specific needs. Understanding their business models and how CitySwift's solutions can benefit them will show your commitment and readiness to engage effectively.
✨Demonstrate Relationship Management Skills
Be prepared to discuss your experience in building and maintaining relationships. Share specific examples of how you've successfully managed partnerships in the past, highlighting your interpersonal skills and ability to resolve conflicts.
✨Showcase Analytical Abilities
Since the role involves performance monitoring and data analysis, be ready to talk about your analytical skills. Provide examples of how you've used data to drive decisions or improve partner success in previous roles.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that assess your problem-solving abilities. Think of challenges you've faced in partner management and how you overcame them, demonstrating your proactive approach and customer-centric mindset.
